Steven Thomas
Eagle
Summary
Committed and professional Service Advisor with over 20 years experience and proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
23
23
years of professional experience
Work History
Service Advisor
Lake Chevrolet
08.2017 - Current
- Experience in Tekion, Auto Integrate and Holman
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Manager
Firestone
04.2010 - 08.2017
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
Store Manager
Goodyear
03.2001 - 04.2010
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction by implementing efficient inventory management systems and streamlining store operations.
- Led team of automotive professionals in providing exceptional customer service and assistance with vehicle maintenance issues.
Education
High School Diploma -
Kettle Moraine High School
Wales, WISkills
- Repairs Scheduling
- Customer Retention
- Price Quoting
- Customer Service
- Service Estimates
- Vehicle assessment
Timeline
Service Advisor
Lake Chevrolet
08.2017 - Current
Service Manager
Firestone
04.2010 - 08.2017
Store Manager
Goodyear
03.2001 - 04.2010
High School Diploma -
Kettle Moraine High School
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