Steven Thompson
Carson,CA
Summary
Dynamic and detail-oriented professional with extensive experience in client support and cash handling at Planet Fitness. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Recognized for maintaining a welcoming environment and efficiently managing appointments, contributing to a positive experience for all visitors.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Target
07.2023 - 12.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Receptionist
Romance & Dance
05.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Assistant
Tilly's
01.2023 - 04.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Vans
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Movie Theater Attendant
Cinemark Theaters
05.2022 - 10.2022
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
Volunteer
Envision Youth Services
07.2018 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Education
Associate of Arts - Liberal Arts
Goldenwest College
Huntington Beach, CA06-2027
Skills
- Client support
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Decision-making
- Phone etiquette
- Problem-solving
- Relationship building
- Appointment confirmation
- Customer service
Accomplishments
- Consistently delivered exceptional customer service by effectively communicating with guests, managing phone inquiries, scheduling appointments, and resolving conflicts—often multitasking across platforms during peak hours without compromising service quality.
Timeline
Front Desk Receptionist
Planet Fitness
01.2024 - Current
Sales Associate
Target
07.2023 - 12.2023
Receptionist
Romance & Dance
05.2023 - 07.2023
Sales Assistant
Tilly's
01.2023 - 04.2023
Sales Associate
Vans
06.2022 - 01.2023
Movie Theater Attendant
Cinemark Theaters
05.2022 - 10.2022
Volunteer
Envision Youth Services
07.2018 - 08.2022
Associate of Arts - Liberal Arts
Goldenwest College
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