Steven Turnage
Gray,LA
Summary
Dynamic leader with proven success in team leadership and complex problem-solving. Excelled at DISA Global Solutions by enhancing customer satisfaction and streamlining operations. Skilled in staff training and development, achieving a member status in Wendy's "Million Dollar Club" through strategic sales increases. Expert in time management and verbal communication, driving cross-functional teamwork and results. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
37
37
years of professional experience
Work History
Manager
DISA Global Solutions
05.2006 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Payroll completion and approvals
- Scheduling all on-site work
- Maintain the fleet of company vehicles
- Ensure all random drug testing was completed for the client either monthly or quarterly
General Manager
Wendy's
06.1987 - 10.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Food cost and inventory
- Payroll submission and approval
- Hiring and training all new team members
- Maintained a "sparkle Certified" restaurant
- Became a member of Wendy's "Million Dollar Club"
Education
High School Diploma -
D'Iberville Senior High School
D'Iberville, MS05.1989
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
Timeline
Manager
DISA Global Solutions
05.2006 - 05.2024
General Manager
Wendy's
06.1987 - 10.2005
High School Diploma -
D'Iberville Senior High School
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