Steven Vazquez
Broomfield
Summary
Throughout my time at Vasa Fitness my members and their experience has always meant the most to me. I thrive in relationship building and problem solving as well as boosting retention rates. My background in fast paced environments like Target and Vasa Fitness has improved my multitasking and communication skills, ensuring that I give customers or members excellence.
Overview
2
2
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
7353 Federal Blvd Westminister, CO 80030
02.2023 - 02.2025
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Organized and executed member focused events, to provide a sense of community and belonging among participants.
- Booked Personal Trainer Consultations to gain the trainers more clients
- Sold memberships and personal training
- I was responsible for closing the gym ensuring the gym was in excellent operating condition for the opening crew.
- Trained new staff and was assistant lead
- Processed payments through a POS system
- Resolved membership issues
- Ensured a clean gym for proper operations
Food and Beverage, Fulfillment
Target
10445 Reed St Broomfield, CO 80021
10.2022 - 01.2023
- Provided courteous, friendly service while multitasking in fast paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Education
Associate of Science - Physical Therapy
Front Range Community College
Westminster, CO08-2029
GED -
Standley Lake High School
9300 W 104th Ave Westminister, CO 80021 04-2024
Skills
- Customer support
- Relationship building
- Call center experience
- Sales
- Member account management
- Membership renewals
- Problem-solving
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
- Organizational skills
- Adaptability and flexibility
- Teamwork skills
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Member Experience Specialist
VASA Fitness
02.2023 - 02.2025
Food and Beverage, Fulfillment
Target
10.2022 - 01.2023
Associate of Science - Physical Therapy
Front Range Community College
GED -
Standley Lake High School