STEVEN VEGA
Brentwood,CA
Summary
Results-driven Assistant Store Team Leader with 32 years of experience in the retail industry. Focused on optimizing performance, enhancing store presentation, and delivering exceptional customer service while fostering team morale. Demonstrates strong work ethic and adaptability, effectively managing responsibilities independently and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Assistant Store Team Leader
Raley’s
Brentwood, CA
09.1990 - Current
- Promote positive work environment for all team members to thrive.
- Cultivated rapport with customers and community to drive sales and identify trends influencing store operations.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Built strong relationships with team members, vendors, and external contacts to enhance collaboration and operational efficiency.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Identify potential for loss and develop strategies to eliminate it. Read and execute P&L.
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
- Monitor compliance to operational, safety, or inventory control procedures, including physical security standards
- Direct loss prevention audit programs including store audits, maintenance audits, safety audits
- Recommended improvements in loss programs, staffing, scheduling, or training including hiring.
- Oversaw hazardous waste management processes to ensure compliance with safety regulations.
- Maintain scheduling of excess of 70 plus Team members and event calendars
- Advocated store brand, mission, and values to employees and customers, fostering an ideal store atmosphere.
Education
Associate of Science - Liberal Arts and Sciences
Los Medanos College
Pittsburg, CA06-2023
Skills
- Administration and Management
- Microsoft Office proficiency
- Judgment and Decision Making
- Complex Problem Solving
- Critical Thinking
- Time Management
- Safety standards
- Attention to Detail
- Customer loyalty building
- Written and verbal communication
- Service Orientation
- Active listening
- Decision Making
References
References, Awards and Achievements available upon request.
Timeline
Assistant Store Team Leader
Raley’s
09.1990 - Current
Associate of Science - Liberal Arts and Sciences
Los Medanos College