STEVEN WHALEY
Lynn Haven,FL
Summary
Dynamic professional with advanced leadership skills and a strong background in customer service. Proven ability to enhance client experiences through effective communication and problem-solving. Adept at managing teams and projects, ensuring quality and compliance while fostering collaboration and growth.
Overview
15
15
years of professional experience
Work History
Universal Banker
United Community Bank
Panama City, Florida
11.2024 - Current
- Assisted customers with banking services and account inquiries to ensure satisfaction and resolve issues.
- Processed transactions accurately and efficiently at teller station, contributing to smooth daily operations.
- Provided education to clients about various financial products and services offered at the bank.
- Collaborated with team members to enhance customer service quality, fostering a supportive environment.
STORE MANAGER
STARBUCKS
05.2014 - 09.2024
- Directed daily store operations and supervised a team of 15+
- Developed action plans and goals to drive business growth
- Created schedules, implemented plans, and processed payroll weekly
- Engaged with customers to enhance their shopping experience.
DOCUMENT SCAN TECHNICIAN
DOMA TECHNOLOGIES
08.2011 - 02.2014
- Implemented quality assurance processes, enhancing accuracy and reliability of scanned documents.
- Adhered to HIPAA rules and guidelines, safeguarding sensitive information throughout document handling.
- Coordinated multiple projects concurrently, ensuring on-time delivery of document scanning services.
Education
Bachelor of Science - PUBLIC SERVICE AND PUBLIC POLICY (EMERGENCY MANAGEMENT AND HOMELAND SECURITY)
ARIZONA STATE UNIVERSITY
Tempe, AZ12.2020
High School Diploma -
CHURCHLAND HIGH SCHOOL
Portsmouth, VA06.2008
Skills
- Organizational skills
- Time management
- Problem solving
- Interpersonal Communication Skills
- Active Listening
- Team collaboration
- Critical Thinking
- Conflict Management
- Leadership expertise
- Quick Learner
Timeline
Universal Banker
United Community Bank
11.2024 - Current
STORE MANAGER
STARBUCKS
05.2014 - 09.2024
DOCUMENT SCAN TECHNICIAN
DOMA TECHNOLOGIES
08.2011 - 02.2014
Bachelor of Science - PUBLIC SERVICE AND PUBLIC POLICY (EMERGENCY MANAGEMENT AND HOMELAND SECURITY)
ARIZONA STATE UNIVERSITY
High School Diploma -
CHURCHLAND HIGH SCHOOL