Steven Williams
Fort Myers
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Cielo
Sanibel, FL
04.2023 - Current
- Led operational initiatives to enhance efficiency across multiple departments.
- Developed and implemented strategic plans to drive revenue growth and improve customer satisfaction.
- Collaborated with senior management to establish budgetary goals and performance metrics.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
Restaurant Manager
South Fork Grille
Estero, FL
12.2021 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
The Ranch Restaurant General Manager
Xanterra Parks & Resorts
Death Valley , CA
04.2019 - 11.2021
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Verified accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Restaurant General Manager
Ocean Properties
Bangor, Maine
04.2016 - 03.2019
- Completed inventory purchases and oversaw shipment processing.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Manager
Blue Water Inn
Ogunquit, ME
04.2011 - 03.2016
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Prepared for and executed new menu implementations.
Education
Associate of Arts - Hospitality Administration And Management
Missouri State University
Springfield, MO04-1996
Skills
- Employee Performance Evaluations
- Monitoring Food Preparation
- Fire Safety Regulations
- Health Code Compliance
- Supply Ordering and Management
- Staff Scheduling
- Delegating Assignments and Tasks
- Money Handling
- Inventory control
- Staff management
- Operations management
- Team leadership expertise
- Staff development
- Training and development background
- Food safety and sanitation
Certification
Manager Servsafe Certified
TIPS certified
Timeline
Assistant General Manager
Cielo
04.2023 - Current
Restaurant Manager
South Fork Grille
12.2021 - 03.2023
The Ranch Restaurant General Manager
Xanterra Parks & Resorts
04.2019 - 11.2021
Assistant Restaurant General Manager
Ocean Properties
04.2016 - 03.2019
Restaurant Manager
Blue Water Inn
04.2011 - 03.2016
Associate of Arts - Hospitality Administration And Management
Missouri State University