Steven Zapata
Chico,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Associated Students: Chico. Proven ability to resolve issues effectively while maintaining high standards of cash handling accuracy. Bilingual in Spanish, demonstrating strong communication skills and a commitment to enhancing customer satisfaction through empathy and integrity.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Associated Students: Chico
11.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Loop Neighborhood Market
12.2023 - 02.2024
- Welcomed customers and helped determine their needs.
- Worked flexible hours and was the primary candidate to pick up shifts.
- Stocked aisles and fridges whenever possible to maintain an organized store.
- Operated cash register for cash, EBT, and credit card transactions with excellent accuracy levels.
- Cleaned gasoline spills in order to ensure customer satisfaction and safety.
- Cleaned both the inside and the outside of the store daily to maintain cleanliness.
Cook
Sabrosito's Mexican Food
05.2023 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Team Member
Jack In the Box
01.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Kitchen Help
Panda Express Restaurant
09.2021 - 02.2022
- Assisted Cooks in food preparation tasks, resulting in timely meal service.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Science - Electrical Engineering
California State University, Chico
Chico, CA05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Proficiency in Spanish
Certification
- Food Handlers Certification
- Seal of Biliteracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Electronics and Circuit Building
- Coding and Programming
Timeline
Cashier
Loop Neighborhood Market
12.2023 - 02.2024
Cashier
Associated Students: Chico
11.2023 - 01.2025
Cook
Sabrosito's Mexican Food
05.2023 - 08.2023
Team Member
Jack In the Box
01.2022 - 08.2023
Kitchen Help
Panda Express Restaurant
09.2021 - 02.2022
Bachelor of Science - Electrical Engineering
California State University, Chico
Similar Profiles
Anthony GutierrezAnthony Gutierrez
Dishwasher & Cashier at Associated Students of ChicoDishwasher & Cashier at Associated Students of Chico
Miriam LopezMiriam Lopez
Catering Assistant at Associated Students Dining Services, CSU ChicoCatering Assistant at Associated Students Dining Services, CSU Chico
Adam PendergraftAdam Pendergraft
Butte Station Student Supervisor at Associate Students Of CSU, ChicoButte Station Student Supervisor at Associate Students Of CSU, Chico