Steven "Brad" Morris II
Apollo Beach
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
Certification
15
15
years of professional experience
Work History
CSR - Customer Service Representative
New York Life
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed client accounts, ensuring accuracy in policy details and timely updates.
- In October 2025, selected and trained to back up the retention department, learning new skills
- In April of 2026, selected for an opportunity to join the claims department on a rotation and learned how to handle first notice of loss calls
- Developed skills to deescalate upset customers and maintain composure while working under pressure
- Enhanced productivity by mastering multitasking strategies while managing customer interactions.
- Mastered new skills and call types to improve service delivery and adapt to changing customer needs
Cannabis Advisor
Verano- MÜV
06.2021 - 12.2024
- Guided patients through product selection and usage for optimal therapeutic outcomes
- Single-handedly sold over $900,000 worth of product for the company in 2022
- Enhanced customer service skills and developed strategies to maintain focus and professionalism in high-demand situations
- Adapted quickly to fast-paced and constantly changing environments to meet customer needs
- Sold over $10,000 in products during a single shift on multiple occasions
- Learned about the medical benefits of THC and CBD products, and how to inform patients about them passionately and accurately
- Streamlined cash handling processes, improving organizational skills and accuracy
- Learned how to adapt in a fast-paced and constantly changing environment
- Improved organizational skills through large amounts of cash handling
Weekend Manager/Cook/Delivery Driver/Cashier
Joey Brooklyn's Famous Pizza Kitchen
10.2015 - 06.2021
- Supervised weekend operations, ensuring smooth service and high customer satisfaction.
- Arrived early to prep kitchen for daily operations, ensuring readiness for peak service hours
- Sharpened my skills of working in a physically and mentally demanding, fast-paced kitchen
- Developed time-management skills to help get work done efficiently
- Learned to multi-task more efficiently and developed versatile skills in the front and back of the restaurant
- Expanded my knowledge of food-safe practices by working in a kitchen that gets flawless ratings from the health inspector
- Worked the night-shift for a year, which includes serving concert guests on top of the usual downtown walk-ins
- Gained expertise in various pizza kitchen tasks and processes
- Cultivated ability to perform under pressure and navigate high-stress situations in a fast-paced kitchen
Delivery Driver/ Cook
Westshore Pizza
02.2011 - 11.2015
- Managed multiple delivery routes efficiently, optimizing travel time and minimizing delays.
- Washed dishes and prepped vegetables, meats, cheeses, and dough efficiently between deliveries
- Trusted to supervise and run the entire restaurant with little to no help
- Learned how to operate flat-top grills, gas burners, deep fryers and stone ovens
- In my final year, I learned the art of stretching dough and how to make pizzas
- Developed my customer service skills by learning how to take orders in person and over the phone, inputting orders in a POS system
- Assumed role of head cook, overseeing kitchen operations and meal preparation. while also working as a part-time driver
Education
Associate - Criminology
Saint Petersburg College
Saint Petersburg, FL12-2017
Skills
- Customer service
- Problem resolution
- Sales
- Time management
- Computer skills
- Windows
- Communication skills
- Customer relations
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Data collection
- Supervising experience
- Active listening
- Critical thinking
- Data entry
- Team collaboration
Certification
- 214 Life & Annuity
- Driver's License
- Safe Staff July 2020 to July 2023
- DPBR Contracted Food Safety Provider
- Non-CDL Class C
Additional Information
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
CSR - Customer Service Representative
New York Life
01.2025 - Current
Cannabis Advisor
Verano- MÜV
06.2021 - 12.2024
Weekend Manager/Cook/Delivery Driver/Cashier
Joey Brooklyn's Famous Pizza Kitchen
10.2015 - 06.2021
Delivery Driver/ Cook
Westshore Pizza
02.2011 - 11.2015
Associate - Criminology
Saint Petersburg College