Steven D Doss
West Warwick,RI
Summary
Highly motivated and driven leader with 30 years of managerial experience in leading high performance teams while successfully increasing net profits and productivity. while reducing costs and eliminating inefficiencies. Exceptional ability to nurture and grow a business, evaluate opportunities and risks while delivering innovative new solutions to challenges and market changes.
Overview
17
17
years of professional experience
Work History
General Manager
Whaling City Mazda
09.2024 - 02.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Sales Manager
Paul Masse Chevrolet South
09.2018 - 08.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Developed and implemented comprehensive salesperson training program.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
General Sales Manager
Tasca Auto Group
07.2017 - 09.2018
- Managed and trained a sales team while also structured and closed sales.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Sales Manager
Hurd Buick GMC
07.2016 - 07.2017
- Responsible for training sales associates and closing deals.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
General Manager
Don Bohn Ford - Group 1
02.2015 - 04.2016
- Increased dealership net profits by implementing effective deal structure process, which increased front end margins from $400 to $1800 per copy.
- Developed used car process which produced more used car sells, helped us trade more cars and increased revenue in the fixed operations department by 24%.
- Managed a staff of 105 employee's, including sales, finance and fixed operation manager's.
- Created business development center that increased internet close percentage from 4% to 18%.
- Increased used car volume year over year by utilizing a live market pricing philosophy, while consistently turning used car inventory and preventing used car aging.
- Decreased expenses by re-evaluating contracts, third party vendors and eliminating low producing systems and processes that under performed.
General Manager
Honda od Midland - Lithia
06.2014 - 02.2015
- Directly responsive for overall growth, development and profitability of sales and fixed operations.
- Created BDC department to assist internet customers and increased internet sales by 60%.
- Increased CSI in sales and service by implementing strategic delivery and follow-up process.
- Decreased expenses by eliminating ineffective third party vendors and controlling policy expenses.
General Manager
Balise Nissan
03.2009 - 04.2014
- #1 Volume Nissan dealer in Rhode Island from 2010, 2011, and 2012.
- Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.
- Created fixed operation process that increased repair order's year over year, resulting in more sales gross.
- Increased net profit by decreasing personnel expense, outside services, used car reconditioning and policy expense accounts by 18%.
- Exceeded regional and national CSI objectives while achieving sales effectiveness in market and regional areas.
General Sales Manager
Contemporary Mitsubishi
06.2008 - 03.2009
Skills
- Exceptional at closing deals
- Excellent sales trainer and mentor
- Great at problem solving
- Goal oriented
- Process driven
- Great Team Motivator
- Extremely analytical
- Effective leader
- Consistent, loyal and hard working
- Verbal and written communication
Timeline
General Manager
Whaling City Mazda
09.2024 - 02.2025
General Sales Manager
Paul Masse Chevrolet South
09.2018 - 08.2024
General Sales Manager
Tasca Auto Group
07.2017 - 09.2018
Sales Manager
Hurd Buick GMC
07.2016 - 07.2017
General Manager
Don Bohn Ford - Group 1
02.2015 - 04.2016
General Manager
Honda od Midland - Lithia
06.2014 - 02.2015
General Manager
Balise Nissan
03.2009 - 04.2014
General Sales Manager
Contemporary Mitsubishi
06.2008 - 03.2009
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