Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Steven "Dre" Gibson

Steven "Dre" Gibson

Financial Services Specialist
Palmyra,VA

Summary

Over 11 years of experience in customer service, with a focus on sales and financial services. In these roles, I've developed my skills in building and maintaining relationships with clients and colleagues. I am a detail-oriented team player with strong organizational skills. I have a talent for learning new processes quickly and an ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Financial Services Specialist/ Acting Branch Mgr

First Citizens Bank
07.2023 - Current
  • Building and maintaining relationships
  • Promote branch overall growth by developing new clients
  • Proactively engaging customers in conversation about their financial needs
  • Opening deposit accounts, small loans and ancillary banking products
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other bank partners who are able to provide investment solutions for their financial needs
  • Processing transactions and other account servicing requests
  • Acquiring new customers through prospect calling and on-site events.

Personal Banker

Wells Fargo Bank, N.A.
08.2021 - 07.2023
  • Assist customers by providing exceptional customer service, accurately and efficiently processing their transactions
  • Engage in conversation with customers by actively listening and asking questions
  • Opening new accounts
  • Inform customers of self-service digital options (as appropriate) to make banking easier for them
  • Follow policies and procedures to minimize risk
  • Maintain cash drawer, including cash handling and balancing
  • Building relationships.

Correctional Officer

Central Virginia Regional Jail
11.2020 - 08.2021
  • Process inmates into custody of the institution, by searching prisoners, securing inmates' personal property and providing clothing
  • Operate electronic cell monitoring equipment
  • Supervise inmates during meals, exercise, work, recreation, personal hygiene and related activities for conformance to institutional rules and regulations
  • Conduct periodic security checks of inmates in assigned area and on institutional grounds
  • Conduct periodic cell searches
  • Maintain and updates institution log on assigned shift
  • Attend to special needs of prisoners
  • Escort and transport inmates as required
  • Supervise inmates telephone calls when required
  • Ensure the care and maintenance of work and recreational equipment used by inmates
  • Supervise inmates in work details and writes inmate misconduct and incident reports.

Internment/resettlement Specialist

Army National guard
04.2013 - 04.2021
  • Supervision of confinement and detention operations
  • External security to facilities
  • Extractions from hot zones
  • Tactical entry
  • Counseling/guidance to individual prisoners within a rehabilitative program
  • Maintain records of prisoners/internees and their program

During my service in the national guard, I also served as an Army recruiter for about 7 months.

Assistant GM, Bar Manager, Bartender, Server

The Dirty Buffalo
09.2017 - 10.2019
  • Maintain current liquor license
  • Negotiating supplier contracts
  • Taking inventory/ reordering supplies
  • Maintain budgets/ setting goals
  • Hiring, firing, and training staff to provide excellent service to patrons
  • Maintain bartending skills
  • Provide excellent customer service

Bartender

TGI Fridays
05.2016 - 09.2017
  • Preparing alcoholic or non-alcoholic beverages for bar and patrons
  • Interacting with customers, taking orders and serving snacks and drinks
  • Handling cash and credit card payments
  • Balancing cash register
  • Make projections on liquor orders.

CSR Clerk

EZ Pass Virginia
10.2010 - 01.2013
  • Provide information to customers by verifying and understanding of request; answering questions; offering assistance
  • Initiates service by recording requests; forwarding to dispatching
  • Collect revenue by receiving and recording payments.

Education

High School Diploma -

Alleghany High School
Covington, VA
06.2011

Skills

  • Multi-tasker
  • Relationship building
  • Organization
  • Cash Handling
  • Communication
  • Strong Work Ethic
  • Process Streamlining
  • Problem Solving
  • Teamwork
  • Leadership
  • Time management
  • Risk Assessment

Timeline

Financial Services Specialist/ Acting Branch Mgr

First Citizens Bank
07.2023 - Current

Personal Banker

Wells Fargo Bank, N.A.
08.2021 - 07.2023

Correctional Officer

Central Virginia Regional Jail
11.2020 - 08.2021

Assistant GM, Bar Manager, Bartender, Server

The Dirty Buffalo
09.2017 - 10.2019

Bartender

TGI Fridays
05.2016 - 09.2017

Internment/resettlement Specialist

Army National guard
04.2013 - 04.2021

CSR Clerk

EZ Pass Virginia
10.2010 - 01.2013

High School Diploma -

Alleghany High School
Steven "Dre" GibsonFinancial Services Specialist