Steven John Aseron
South Chesterfield,VA
Summary
Dedicated Front Desk Receptionist with exceptional customer service skills and meticulous attention to detail. Experienced in guest relations and resolving inquiries promptly, ensuring a seamless pleasant experience.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Shamin Hotels
Chester, VA
11.2022 - Current
- Greeted and assisted guests, ensuring exceptional customer service experience.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated reservations and room assignments, optimizing guest accommodations.
- Handled guest inquiries and complaints, resolving issues promptly and professionally.
- Handled Emails with companies and guests
- Night Auditor preparing financial reports calculating daily revenues for the hotel.
- Trained new employees
- Maintained accurate records of guest check-ins and check-outs using hotel management software.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Matoaca High School
Chesterfield, VASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Verbal and written communication
- Hospitality services
- Filing
- Sensitive information handling
- Guest relations
Timeline
Front Desk Receptionist
Shamin Hotels
11.2022 - Current
High School Diploma -
Matoaca High School