Steven "Rev" Zirwas
Albuquerque,NM
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Uptown Sports Bar/Alien Brew Pub
Albuquerque, NM
11.2022 - 05.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Supervisor
Sandia Sports Bar
Albuquerque, NM
01.2022 - 11.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Bartender
Cafe 6855/Vernon's Speakeasy
Albuquerque, NM
06.2021 - 02.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Bartender Shift Manager
Rock and Brews
Albuquerque, NM
07.2014 - 03.2020
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
Education
Bachelor of Arts -
University of New Mexico
Albuquerque, NM06-2000
United States Army Infantry School, Fort Benning
Fort Benning, GA07-1995
Skills
- P&L Management
- Customer Relationship Management
- Business Administration
- Business Development
Timeline
General Manager
Uptown Sports Bar/Alien Brew Pub
11.2022 - 05.2024
Supervisor
Sandia Sports Bar
01.2022 - 11.2022
Bartender
Cafe 6855/Vernon's Speakeasy
06.2021 - 02.2022
Bartender Shift Manager
Rock and Brews
07.2014 - 03.2020
Bachelor of Arts -
University of New Mexico
United States Army Infantry School, Fort Benning
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