Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Steven (Steve) C. Queen

Las Vegas,Nevada

Overview

27
27

District Manager, Store Manager, Sales Manager, Operations M

Work History

District Manager

Dollar General
08.2023 - Current
  • Manage 23 Stores in the Hanover Market
  • Administered monthly Quality Store Visits and Loss Prevention Visits
  • Drive Metrics and Investigate Internal/ External Loss Prevention.

Store Director

Marshalls
08.2022 - 08.2023
  • Responsible for the day-to-day operations of the 3rd Highest Volume Store in the District
  • Managed 3 Salaried Managers and 70+ Team Members
  • 1 in the District in Credit Card Signups
  • Assist in driving OSAT Customer Service Surveys for District #3107.

Market Sales Director (District Manager)

Shoe Sensation
02.2022 - 08.2022
  • Accepted a Position with Shoe Sensation as the Market Sales Director responsible for the day-to-day operations of the Stores in the Kansas and Nebraska Markets
  • Administered Monthly Loss Prevention Audits to all of the Stores in the Market; investigated Internal/ External Theft
  • Drove Metrics in the Stores which included Conversion, Sales, UPT, MPT, DPT, Email Capture, and Online Sales.

Operations Manager and Store Manager

True Religion Brand Jeans
06.2017 - 03.2019
  • Accepted a position with True Religion Brand Jeans as a Operations Manager of the Fashion Show Mall Kids Store and Adult Store; was later promoted to Store Manager.

District Manager

Digiphoto Entertainment Imaging
09.2014 - 09.2016
  • As the District Manager of Digiphoto Entertainment Imaging (DEI), I was responsible with the overall Retail Store Photography Business for the Flamingo Hotel and Casino, Harrah's Hotel and Casino, Linq Hotel and Casino, The Cromwell, and The High Roller Observation Wheel in the Las Vegas Market
  • Oversaw the National Macaw Birds Training Program for all of the U.S
  • Market
  • Mentored and managed a team of 5 Direct Reports (Site Managers and the District Recruiter), with more than 400 Indirect Reports Employees (Assistant Managers, Supervisors, Leads, Retail Photographers, and Bird Handlers) committed to the overall success of the DEI business.

Operations Manager

Banana Republic Factory Stores
09.2012 - 05.2014
  • During my time with the Company, I worked at 2 different Stores in the Las Vegas Market (The $4.6MM a year South Premium Outlet and the $15MM a year North Premium Outlet locations)
  • Drove the productivity of the Team to achieve Store Results and ensure that labor was utilized to optimize Traffic and Sales.

Education

Marketing

Woodlawn Senior High School

Skills

  • Commission Sales
  • Sales Management
  • Operations Management
  • Multi-Unit Management
  • Employee Development
  • Employee Relations
  • High-Volume
  • Clienteling
  • Visual Presentation
  • Analytics
  • Budgeting
  • Forecasting
  • Ability to draw and read Planograms
  • Inventory Control
  • Loss Prevention Interrogations
  • CCTV
  • Project Management
  • Microsoft Word
  • Excel
  • Powerpoint
  • Peoplesoft
  • Kronos
  • ADP
  • Pinkerton
  • TMS
  • Reflexis

Accomplishments

  • Coordinated in Grand Opening the #1 Commitment to Plan Store in 2006 (Company Plan for us was $7MM but we made $8MM in 7 months; were trending to do $14MM prior to me moving to the Las Vegas Market).
  • Directed a team to become the #1 Average Sales Per Transaction Store in the Region ($57 per transaction) out of 65 Stores and #5 in the Company out of 410 Stores in 2007.
  • Guided a Team from October 2008-October 2009, to the #1 Customer Service Store in the Company.
  • Turned around a Store that had a 2.52 Inventory Loss; worse in the Company 60+ year History.
  • During my time in the Retail Industry, I have helped in managing a Sales Volume ranging from $1.6MM a year, to $42MM a year (2,000 sq.ft.-175,000 sq.ft.; up to 400 Employees reporting to me).

Additional Information

  • Left Dick's Sporting Goods in 2009 to take care of my Mother that lived with me in the Las Vegas Market. I worked a Part-Time job at Red Wings Shoes (Store now closed) to supplement my income.
  • Decided to leave Banana Republic Factory Store in May 2014 to pursue District Manager options.
  • Though I was a successful District Manager, due to Corporate Budget cuts, my position in the Las Vegas Market was eliminated before the start of the 4th Quarter 2016.
  • Due to Budget cuts with True Religion Brand Jeans, my position was eliminated. I worked a Part-Time Job with Smith's Food and Drug from March 2020-January 2022.

Timeline

District Manager

Dollar General
08.2023 - Current

Store Director

Marshalls
08.2022 - 08.2023

Market Sales Director (District Manager)

Shoe Sensation
02.2022 - 08.2022

Operations Manager and Store Manager

True Religion Brand Jeans
06.2017 - 03.2019

District Manager

Digiphoto Entertainment Imaging
09.2014 - 09.2016

Operations Manager

Banana Republic Factory Stores
09.2012 - 05.2014

Marketing

Woodlawn Senior High School

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Steven (Steve) C. Queen