Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic
Steven T. Lau

Steven T. Lau

Ewa Beach,HI

Summary

Upbeat, customer-focused Sales Associate with 5 years of experience in retail and customer service environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Handling objections and complaints in a positive and professional manner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Swatch Group
Honolulu, HI
10.2019 - 12.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Demonstrated product features and benefits for customers' needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered incoming telephone calls to provide store, products and services information.

Key Holder

Luxottica
Kapolei, HI
03.2021 - 10.2023
  • Helped customers find specific products that suit their needs
  • Showed and demonstrated the products for customers
  • Cleaned and organized shelves for products
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled payments and pitched credit cards
  • Developed trusting relationships with customers by making personal connections.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers to determine wants or needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Keeping store keys safe.

Sales Associate

Market Source.
Honolulu, HI
06.2021 - 08.2021
  • Helped customers find the right phone and phone plans that will best suit their needs.
  • Demonstrated product features and benefits for customers' needs.
  • Handle cash and credit card transactions.
  • Handled customer complaints in a professional manner.
  • Described merchandise and explained use, operation and care.

Lead Lifeguard

Jeff Ellis Management
Kapolei, HI
07.2018 - 07.2019
  • Guarding a pool
  • Being a team leader
  • Maintaining safety for guests
  • Provide first aid for guests
  • Perform life saving CPR.

Crew Member

McDonald's
Ewa Beach, HI
11.2016 - 02.2017
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Taking orders
  • Handling cash

Education

Public Health

University of Hawaii At Manoa
Honolulu, HI
05-2033

Skills

  • Sales Development
  • Order Processing
  • Product Sales
  • Promotional Support
  • Upselling
  • Problem-Solving
  • Customer Service
  • Sales Expertise
  • Client Service
  • Negotiation
  • Cash Handling
  • Wondershare filmora video editing
  • Guitar playing
  • Data analytic and development skills
  • Communication

Certification

  • CPR Certification

Affiliations

  • Creating music
  • Playing guitar and singing
  • Traveling
  • Playing sports

Languages

LAO
Limited

Timeline

Sales Associate

Market Source.
06.2021 - 08.2021

Key Holder

Luxottica
03.2021 - 10.2023

Sales Associate

Swatch Group
10.2019 - 12.2022

Lead Lifeguard

Jeff Ellis Management
07.2018 - 07.2019

Crew Member

McDonald's
11.2016 - 02.2017

Public Health

University of Hawaii At Manoa

Similar Profiles

CREATE PROFILE
Steven T. Lau