Stevie Ryan
Saint Johnsville
Summary
Self-motivated professional with 2+ years experience in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
St. Johnsville Rehab and Nursing Center
Saint Johnsville
10.2024 - Current
- Greeted and assisted residents and visitors upon arrival at the facility.
- Managed incoming calls, directing inquiries to appropriate departments to ensure timely assistance.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained organized reception area, ensuring professional appearance and functionality.
- Performed administrative tasks, including document filing and updating resident records to maintain accurate information.
- Processed patient admissions and discharges, coordinating with nursing staff.
- Communicated effectively with families regarding resident needs and facility policies.
- Processed payments, providing customers with receipts and accurate billing to enhance transaction transparency.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Produce Stand Manager
Blueberry Hill Organic Farm
Galway
07.2024 - 08.2025
- Managed daily operations at farm stand, ensuring product availability and quality.
- Supervised staff, providing training and guidance on customer service standards.
- Coordinated inventory management, tracking stock levels and ordering supplies.
- Maintained cleanliness and organization of stand area, following health and safety guidelines.
- Managed finances by maintaining concessions records for sales, expenses, and labor hours.
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
- Resolved customer complaints in a timely manner, maintaining a high level of customer satisfaction.
Education
OESJ Jr/Sr Highschool
Saint Johnsville, NYSkills
- Customer service
- Effective communication
- Email correspondence
- Listening skills
- Data entry
- Multi-line telephone systems
- Attention to detail
- Decision-making
- Sorting mail
- Financial recordkeeping
- Team building
- Communication skills
Affiliations
- Watercolor Painting
- Photography
- Golfing
References
References available upon request.
Timeline
Front Desk Receptionist
St. Johnsville Rehab and Nursing Center
10.2024 - Current
Produce Stand Manager
Blueberry Hill Organic Farm
07.2024 - 08.2025
OESJ Jr/Sr Highschool