STHAINIALENS CASSEUS
Kissimmee
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Intouchex
Orlando
12.2024 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong customer relationships to encourage repeat business.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Produced sales documents, finalized deals and filed records.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Identified opportunities to upsell additional products or services when appropriate.
Team Lead
Fun Spot America
Kissimmee
05.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Representative
Fun Spot America
Kissimmee
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Specialist
S&S Multi Services
Orlando
07.2022 - 12.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Host
LEGOLAND Florida
Winter Haven
06.2021 - 09.2022
- In this position my job was to greet the guests as they enter the restaurant, take reservations, manage the wait times on the table based on group sizes, seated all parties, provided customer service to the guests and helped them with any questions or questions they had.
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2022
Skills
- Appointment Scheduling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
- Data Entry
- Payment Processing
- Customer relations
- Problem resolution
- Complaint handling
- Scheduling
- Follow-up skills
- Data collection
- Call queue management
- Upselling techniques
Timeline
Customer Service Representative
Intouchex
12.2024 - Current
Team Lead
Fun Spot America
05.2024 - Current
Customer Support Specialist
S&S Multi Services
07.2022 - 12.2023
Customer Service Representative
Fun Spot America
05.2022 - Current
Host
LEGOLAND Florida
06.2021 - 09.2022
High School Diploma -
Liberty High School