Sthefany Perez
Kissimmee,FL
Summary
Driven and dynamic Sales Associate with proven expertise in customer service and sales enhancement from tenure at Forever 21. Excelled in fostering client relationships and leveraging problem-solving skills to boost customer satisfaction. Demonstrated ability to manage financial transactions accurately, contributing to revenue growth. Known for exceptional teamwork, collaboration, and a flexible approach to achieve outstanding store performance.
Overview
2
2
years of professional experience
Work History
Sales Associate
Forever 21
05.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor Of Business - Business Administration
Valencia College
Orlando, FLHigh School Diploma -
Poinciana High School
Kissimmee, FLSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Sales Associate
Forever 21
05.2022 - 07.2024
Bachelor Of Business - Business Administration
Valencia College
High School Diploma -
Poinciana High School
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