Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager
Sthefany Silva

Sthefany Silva

Tallahassee,FL

Summary

Proven Front Office Assistant with a track record of enhancing customer satisfaction and retention at Theluxuryink through expert management of social media and efficient billing processes. Skilled in business correspondence and cultivating positive relationships, also gifted at streamlining operations to improve service delivery. I’m also currently enrolled in Tallahassee community college and I’m a student studying pre nursing.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Office Assistant

Theluxuryink
08.2023 - 08.2024
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Took pictures of the work in the salon and managed their social media accounts.

Server

Tijuana Taxi Co
10.2022 - 07.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Hostess

Tijuana Taxi Co
10.2022 - 07.2023
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Education

Cooper City High School
Cooper City, FL
06.2024

Skills

  • Business Correspondence
  • Word Processing
  • File Maintenance
  • Billing and Invoicing

Certification

Bloodborne and pathogens

Languages

English, Spanish
Native or Bilingual

Timeline

Front Office Assistant

Theluxuryink
08.2023 - 08.2024

Server

Tijuana Taxi Co
10.2022 - 07.2023

Restaurant Hostess

Tijuana Taxi Co
10.2022 - 07.2023

Cooper City High School

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Sthefany Silva