Sthefany C Garcia Urzua
Cranston,RI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Secretary
The Miriam Hospital
Providence, RI
12.2023 - Current
- Greeted visitors and patients in a courteous and friendly manner.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Prepared documents for signature by physicians or other authorized personnel.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Managed unit call reception and routed calls to correct department.
- Answered phone calls to provide assistance, information and medical personnel access.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
Nursing Assistant
The Miriam Hospital
Providence, RI
11.2020 - 12.2023
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided emotional support to family members during difficult times.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
Nursing Assistant
Kent Regency
Warwick, RI
11.2017 - 11.2020
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided emotional support to family members during difficult times.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Education
High School Diploma -
Mount Pleasant High School
Providence, RI06-2016
Skills
- Incoming Call Management
- Follow-up appointment scheduling
- Document Management
- Telephone reception
- Patient data confidentiality
- Patient chart maintenance
- Patient Records Maintenance
- Training and coaching
- Medical terminology proficiency
Accomplishments
- Employee of The Month
- Perfect Attendance Award
- Great Leadership
- Employee of the Year
Affiliations
- Love reading
- Going on walks
- Walking my dog
Certification
- Nursing Assistant License - 2017
- MedTech License - 2024
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Limited
Timeline
Unit Secretary
The Miriam Hospital
12.2023 - Current
Nursing Assistant
The Miriam Hospital
11.2020 - 12.2023
Nursing Assistant
Kent Regency
11.2017 - 11.2020
High School Diploma -
Mount Pleasant High School
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