Stiljan Pela

• As a personal shopper for Bloomingdales, I’ve created a smooth shopping experiences for every client needs, be it by outreach, appointments , sourcing, making tailor made recommendations for the client.
• A personal shopper is someone who is interested in the person first, building the relationship and offer sourcing the product after as well:
• At Bloomingdales I’ve generated close to $2 million within the three years, I gather different products across all departments including men’s suiting, women’s apparel, fragrances/beauty, fine jewelry and the home department making the shopping experience more seamless for a client to have all touch points

-Working in an engaging and enthusiastic setting for Crystal jewelry

-Serving clientele with any jewelry needs via phone, email and staying attentive to their desires

- Building close relationships and rapport with clientele

- Daily Operational tasks such as processing returns, shipment, and store transfers

-Store visual presentation emphasis such as reorganizing displays, storefronts, signage and product placement for a cohesive store experience

-working closely with team to strategize and optimize store targets such as daily sales, monthly and yearly

-Creating the ‘Swarovski Atmosphere’ and being detail oriented with all products. Product knowledge and features/benefits elevate the Swarovski experience

• Completed daily logs, tracked data and managed clients' book of business.

Sold and styled eyewear based on people’s face shapes, taste and preferences

• Greeted customers, helped locate merchandise and suggested suitable options
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences while building clientele
• Key holder

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and relationship.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Processed product returns and assisted customers with other selections.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Achieved perfect attendance and on-time record.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Provided positive first impressions to welcome existing, new and potential customers.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Organized promotional events and interacted with community to increase sales volume.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed and implemented comprehensive salesperson training program.
• Handled all customer relations issues pleasantly, enabling quick resolution and client .