STOICHKOV JOSEPH
Elizabeth,NJ
Summary
Vigilant TSA Agent known for high productivity and efficiency in completing security screening tasks. Possess specialized skills in threat identification, advanced imaging technology operation, and effective communication. Excel in critical thinking, problem-solving, and teamwork to ensure passenger safety and compliance with federal regulations.
Overview
8
8
years of professional experience
Work History
TSA Agent
TSA
Newark, NJ
10.2024 - Current
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
- Verified documents for international travelers at customs checkpoints.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
Cabin Leader
United Airlines/ UGE
Newark, NJ
06.2023 - Current
- Assisted campers with daily activities and organized games.
- Lead daily meetings to discuss upcoming events and tasks.
- Instructed campers on safety procedures and emergency protocols.
- Provided guidance to counselors in developing lesson plans.
- Ensured that all equipment was properly stored and maintained.
- Monitored camper behavior during activities and addressed any issues appropriately.
Cabin Cleaning Agent
Prospect Airport Services
Newark, NJ
05.2022 - 04.2023
- Cleaned and sanitized cabins, bathrooms, and other areas of the ship in accordance with established standards.
- Swept, mopped, vacuumed and polished floors as required.
- Removed used towels, soaps and amenities from rooms.
- Dusted surfaces in guest rooms including furniture, fixtures, window sills and baseboards.
- Efficiently cleaned windows both inside and outside of the cabins according to company policies.
- Assisted guests with luggage when needed while maintaining a polite attitude at all times.
- Disinfected surfaces using appropriate cleaning materials on a regular basis.
- Followed health and safety protocols strictly while performing duties onboard the ship.
- Ensured that all necessary items were present in each cabin before leaving it for inspection.
Security Guard
Allied Universal Security Services
Newark, NJ
05.2021 - 04.2022
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Responded to alarms, emergencies, and disturbances.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
Server/Bartender
OTG Management EWR Airport
Newark, NJ
04.2020 - 05.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Customer Service
Amazon
Edison, NJ
06.2019 - 03.2020
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
Drive-Thru Cashier
Mc Donald's
Union, NJ
03.2017 - 06.2019
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
Education
High School Diploma -
Irvington High School
1253 Clinton Avenue Irvington 06-2019
Some College (No Degree) - Business Management
New Jersey City University
Jersey City, NJSome College (No Degree) -
Union County College
Cranford, NJSkills
- Passport checks
- Pre-board screenings
- Security station background
- Baggage inspections
- Passenger relations
- Behavioral observations
- Security station experience
- Entry and exit monitoring
- Customer relations skills
- X-ray machine operation
- Self-defense training
- Surveillance monitoring
- Customer service and assistance
- Threat mitigation
- Screening process management
- Security breach management
Languages
English
Full Professional
Spanish
Limited
French
Native/ Bilingual
haitian creole
Native/ Bilingual
Timeline
TSA Agent
TSA
10.2024 - Current
Cabin Leader
United Airlines/ UGE
06.2023 - Current
Cabin Cleaning Agent
Prospect Airport Services
05.2022 - 04.2023
Security Guard
Allied Universal Security Services
05.2021 - 04.2022
Server/Bartender
OTG Management EWR Airport
04.2020 - 05.2021
Customer Service
Amazon
06.2019 - 03.2020
Drive-Thru Cashier
Mc Donald's
03.2017 - 06.2019
High School Diploma -
Irvington High School
Some College (No Degree) - Business Management
New Jersey City University
Some College (No Degree) -
Union County College
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