Stone Acevedo

- Maintaining close communication with 60-70 drivers.

- Assisting drivers with routing/ mapping, and speaking with customers regarding any safety concerns, on drivers' behalf.

- Transferring several hundred notes and messages onto customers accounts.

- Ensuring multiple hourly reports are completed/ sent to management.

- Close communication with Customer Service regarding scheduled appointments/ pick-ups, additional assignments for drivers, and general assistance throughout day.

- In close contact with supervisors throughout day regarding any immediate tasks and/ or new assignments.

- Ensuring all drivers returned to office safely at end of day.

- Completing final tasks and closing office, ensuring all is prepared for following day,

- Dispatches paramedics 7-10x daily for life/ non-life threatening emergencies while complying with authority, company protocol & HIPPA regulations.

- Maintained clear communication with FD, PD, & Paramedics to ensure timely response to emergencies.

- Operated dual phone systems to simultaneously assist customer and authorities.

- Effectively managed and deescalated high-stress calls, providing reassurance and remained on the line until authorities arrived.

- Managed high-volume incoming calls on a daily basis, addressing client/ employee concerns.

- Provided training to new hires.

- Coordinated security for city events in Los Angeles CA, San Jose CA, Kalamazoo AZ, and Dallas TX.

- Engaged in daily communication with various departments & upper management, providing assistance, and or updates.

- Managed 30-40 security sites and maintained close communication with 75-100 security guards.

- Closed kitchen during nights.

- Served dishes during lunch and dinner rushes.

- Washed and sanitized dishes, along with kitchen.

- Delivered meals to residents rooms.

- Assisted chef when needed in preparing/ cooking meals.

- Followed safety and sanitation protocols at all times.