Stoney Locklear
Lumberton,NC
Summary
Dedicated professional with extensive experience in customer service, team management, and operational efficiency. Skilled in leadership, problem-solving, and maintaining a positive workplace culture. Currently pursuing a degree in Business Management to expand expertise in organizational management and marketing.
Diligent professional with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Shift Manager
McDonalds
03.2022 - 01.2025
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Bucket Operator
Burfords Tree LLC
07.2011 - 06.2020
- Managed right-of-way maintenance by cutting and clearing dangerous or dead trees.
- Operated chainsaws, pole saws, and chipping equipment efficiently.
- Ensured workplace safety and adhered to company standards.
Shift Manager
Rust Enterprises – McDonald's
03.2005 - 07.2011
- Directed daily operations to ensure timely service and high customer satisfaction.
- Maintained a clean, safe, and respectful work environment, fostering team collaboration.
- Applied the "Platinum Rule" to build strong relationships with employees and customers.
Education
Associate's Degree - Business Management
Robeson Community College
Robeson, NCHigh School Diploma - undefined
Purnell Swett High School
Pembroke, NC06.2007
Skills
- Team Leadership and Staff Management
- Customer Service Excellence
- Workplace Safety and Operations
- Equipment Operation (Chainsaws, Pole Saws)
- Time Management and Problem-Solving
Timeline
Shift Manager
McDonalds
03.2022 - 01.2025
Bucket Operator
Burfords Tree LLC
07.2011 - 06.2020
Shift Manager
Rust Enterprises – McDonald's
03.2005 - 07.2011
High School Diploma - undefined
Purnell Swett High School
Associate's Degree - Business Management
Robeson Community College
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