Julie Vittorella
Orrville,OH
Summary
Experienced Database Administration Professional experienced optimizing service quality across various environments. Highly dependable, ethical and reliable support specialist.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
The Clothing Warehouse
11.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Gift Processor
The College Of Wooster
09.2017 - 09.2019
- Contributed to positive donor experiences by providing timely and accurate responses to inquiries regarding gifts or giving history.
- Facilitated smooth transitions during staff changes by documenting detailed procedures related to gift processing tasks.
- Improved donor relations by accurately and promptly processing all gifts, ensuring a seamless experience for contributors.
- Assisted in event planning and execution, resulting in increased engagement from donors and supporters.
Data Entry Coordinator (Accounts Payable)
The College Of Wooster
04.2015 - 09.2017
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained high levels of employee satisfaction by consistently meeting service level agreements for database performance and constituent record management.
Data Entry Coordinator (Accounts Payable)
The J.M. Smucker Company
12.2012 - 08.2014
- Maintained organized filing system for all accounts payable records, ensuring easy access to information when needed.
- Assisted in annual audit preparation, providing detailed documentation for external auditors to review accounts payable transactions.
- Managed relationships with key vendors to negotiate favorable terms and conditions for company purchases.
Consumer Call Center Representative
The J.M. Smucker Company
09.2010 - 12.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Science - Business Management And Administration
The University of Akron
Akron, OHSkills
- Database Management
- Fundraising expertise
- Direct Mail Campaigns
- Gift Processing
Timeline
Customer Service Representative
The Clothing Warehouse
11.2019 - Current
Gift Processor
The College Of Wooster
09.2017 - 09.2019
Data Entry Coordinator (Accounts Payable)
The College Of Wooster
04.2015 - 09.2017
Data Entry Coordinator (Accounts Payable)
The J.M. Smucker Company
12.2012 - 08.2014
Consumer Call Center Representative
The J.M. Smucker Company
09.2010 - 12.2012
Associate of Science - Business Management And Administration
The University of Akron
Similar Profiles
Kristen (Kay) StognerKristen (Kay) Stogner
Marketing & Merchandising Manager, Content Creator at The Clothing WarehouseMarketing & Merchandising Manager, Content Creator at The Clothing Warehouse
Justice ClayJustice Clay
Warehouse Associate at Akira Clothing WarehouseWarehouse Associate at Akira Clothing Warehouse
Davion CollinsDavion Collins
Warehouse Operator at Hari Mari Clothing WarehouseWarehouse Operator at Hari Mari Clothing Warehouse
Gemma DeVincentGemma DeVincent
Victim's Advocate Intern at OneEightyVictim's Advocate Intern at OneEighty
Reagan LutzReagan Lutz
Account Representitive at AVI FoodsystemsAccount Representitive at AVI Foodsystems