Storm Chastity King
The Bronx,NY
Summary
Detail-oriented and customer-focused professional with experience in pharmacy operations, office management training, virtual reception, security, and team leadership. Currently working as a Pharmacy Technician with strong skills in patient communication, administrative coordination, compliance, and multitasking in fast-paced environments. Seeking a front desk, coordinator, administrative, or management position.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Duane Reade
New York, NY
01.2025 - Current
- Process and fill prescriptions accurately in compliance with state and federal regulations.
- Assist customers with prescription pick-up, insurance inquiries, and medication questions.
- Enter and update patient information with strong attention to detail.
- Communicate with insurance providers to resolve claim rejections.
- Maintain medication inventory and ensure proper storage procedures.
- Support pharmacists in daily operations while maintaining HIPAA standards.
- Deliver high-level customer service in a fast-paced environment.
- Assisted pharmacists in medication preparation and dispensing procedures.
- Maintained accurate inventory records, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders efficiently while adhering to safety regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Security Agent
Nordstrom
New York, NY
03.2023 - 09.2025
- Monitored premises and ensured safety compliance.
- Completed incident reporting and maintained documentation.
- Provided professional customer interaction.
- Conducted regular patrols to deter unauthorized access and maintain safety protocols.
- Monitored surveillance systems to ensure safety and security of premises.
Team Lead
Bloomingdale's
New York, NY
09.2020 - 01.2022
- Supervised team members and ensured productivity goals were met.
- Assisted in training and onboarding staff.
- Resolved customer concerns and operational issues.
- Mentored junior staff, fostering skill development and knowledge sharing.
- Led team in implementing process improvements to enhance operational efficiency.
- Streamlined workflows by identifying bottlenecks and proposing actionable solutions.
- Coordinated project timelines and resource allocation to meet strategic goals.
Virtual Receptionist
Greenway
Brooklyn, NY
10.2019 - 01.2022
- Managed high-volume inbound calls.
- Scheduled appointments and maintained calendars.
- Handled administrative support tasks and data entry.
- Provided professional communication support to clients.
- Managed incoming calls and routed them to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for executives, ensuring optimal time management.
- Responded to customer inquiries via email and chat, providing timely support and information.
- Assisted in maintaining office organization by managing files and documents digitally.
- Managed calendar for -member team by coordinating meetings, conferences and travel plans.
Education
Business Management -
Metropolitan College of New York
01-2026
High School Diploma - undefined
Christopher Columbus High School
Skills
- Team collaboration
- Problem-solving skills
- Data entry proficiency
- Confidentiality and HIPAA
- Workflow optimization
- Time management expertise
- Customer Service-oriented
Accomplishments
- Increased customer retention 75% by delivering top-notch customer service from prescription drop-off to pick-up.
- Reduced prescribing errors 50% by reaching out to prescribers to verify medication orders.
- Processed and filled over 200 prescriptions per day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Double Immunization Month for flu season
Certification
- Award of Excellence – SOBRO (2021)
- Office Manager Training Program (14 Weeks) – SOBRO (2022)
- Pharmacology 101 – 18 Continuing Education Credits (2023)
- Fire Safety Certificate
- Security License
Timeline
Pharmacy Technician
Duane Reade
01.2025 - Current
Security Agent
Nordstrom
03.2023 - 09.2025
Team Lead
Bloomingdale's
09.2020 - 01.2022
Virtual Receptionist
Greenway
10.2019 - 01.2022
High School Diploma - undefined
Christopher Columbus High School
Business Management -
Metropolitan College of New York