Storm Stevenson
Valparaiso ,IN
Summary
Results-driven Front of House Manager with expertise in hospitality management. Coordinates dining room operations, oversees staff, and enhances customer satisfaction. Implements strategies to improve workflow efficiency and boost team productivity, fostering strong customer relationships while maintaining professionalism.
Overview
1
1
Language
4
4
years of professional experience
Work History
Front of House Manager
Stacks bar and grill
Valparaiso , IN
09.2025 - 10.2026
- Managed front-of-house operations for Stacks bar and grill dining room and bar areas.
- Coordinated host staff, servers, and bartenders during busy meal periods to ensure timely service and optimal guest experience.
- Oversaw seating chart and reservations to maximize dining room efficiency and guest satisfaction.
- Supervised cash handling, check processing, and closing procedures.
- Enforced cleanliness, safety, and presentation standards across guest areas.
- Resolved customer complaints in a professional manner.
- Managed reservations system including taking reservations over phone or online booking systems.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
Bartender Shift Manager/Server/Bartender/Trainer Coordinator
Parea restaurant
Valparaiso , IN
05.2022 - 09.2025
- Resolved guest concerns to enhance dining experiences and ensure customer satisfaction.
- Prepared cocktails and served wine, draft, and bottled beer according to established recipes and standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Processed guest orders accurately using POS systems and cash handling procedures.
- Managed bar opening and closing duties, including setup, cleanup, and restocking.
- Enforced cleanliness, safety, and presentation standards across guest areas.
- Trained front-of-house staff on service standards and communication.
- Assisted servers during high-volume service times to maintain efficient service flow.
- Resolved customer complaints in a professional manner.
- Coordinated with kitchen staff to ensure accurate order delivery
- Suggested menu items and described daily specials to guests
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Oversaw employee recruiting, hiring, performance management and discipline.
Education
Valparaiso Highschool
Valparaiso , INSkills
- POS systems
- Reservation systems
- Closing procedures
- Cash handling
- Seating coordination
- Sales and marketing
- Training and mentoring
- Staff management
- Attention to detail
- Extensive food and beverage expertise
Languages
Spanish
Limited
References
References available upon request.
Timeline
Front of House Manager
Stacks bar and grill
09.2025 - 10.2026
Bartender Shift Manager/Server/Bartender/Trainer Coordinator
Parea restaurant
05.2022 - 09.2025
Valparaiso Highschool