STORME SNOW
Webster
Summary
Assistant Manager and experienced bartender with expertise in customer service and team leadership. Successfully train staff to enhance product knowledge and resolve customer complaints, ensuring high satisfaction levels. Skilled in money handling and inventory management, consistently driving operational efficiency and fostering strong customer relations. Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing quality customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
Southshore Harbor Resort
01.2026 - Current
- Led team to deliver exceptional customer service, resulting in increased guest satisfaction and loyalty
- Trained and mentored new employees, fostering collaboration and effective onboarding
- Served guests with inviting attitude and thorough knowledge of menu items and events
Assistant Manager
Hooters
Pearland
01.2021 - 03.2026
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Supervise staff to ensure customer satisfaction and healthy and safety guidelines are met.
- Manage and count inventory levels to place orders for food and liquor supplies.
- Conduct financial transactions, ensure accurate cash handling, and maintain financial records.
Bartender
Hooters
Pearland
07.2021 - 03.2026
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Provided exceptional customer service to ensure guest satisfaction and attend to customer needs promptly and efficiently.
Education
Associate of Arts - Teaching in E-6 Education Candidate
San Jacinto College
Pasadena, Texas12-2025
High School Diploma -
Dickinson Continuation Center
Dickinson, Texas12-2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Staff supervision
- Customer relations
- Sales strategies
Certification
ServSafe Manager Certification
Extracurricular Activities
AVID Student Varsity Softball
References
References available upon request
Timeline
Head Bartender
Southshore Harbor Resort
01.2026 - Current
Bartender
Hooters
07.2021 - 03.2026
Assistant Manager
Hooters
01.2021 - 03.2026
Associate of Arts - Teaching in E-6 Education Candidate
San Jacinto College
High School Diploma -
Dickinson Continuation Center