Sua Kwon
San Diego,USA
Summary
Motivated Shift Leader enthusiastic about helping her team meet and exceed objectives with empathetic leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. A keen eye for service detail and sales insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Dodo Bird Donuts
San Diego, CA
01.2024 - 09.2025
- Keenly supervised daily execution of smooth and pleasant dining experiences from counter to table
- Positioned team based on their strengths and weaknesses to maximize efficiency on the floor
- Tracked and made orders for inventory of coffee beans and supplies.
- Trained new baristas on equipment operation and customer service techniques.
- Maintained relationships with regular customers to anticipate their needs cultivate loyalty.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Resolved customer complaints in a professional and apologetic manner.
- Identified opportunities for operational improvements and communicated them to management.
- Edited POS system promptly for order processing and inventory management.
Barista
Starbucks
San Diego, CA
08.2020 - 11.2021
- Followed opening and closing procedures for next shift success
- Took orders and handled transactions accurately while providing excellent service
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
High School -
Scripps Ranch High School
B.S. - Cognitive Science
UCSD
Skills
- Customer Service
- Conflict Resolution
- Communication
- Leadership
- Computer Literacy
- Tracking and Ordering Inventory
- Coffee and Beverage Expertise
- POS system operation
- Staff training
- Time management
- Problem solving
- Employee training
Certification
- Responsible Beverage Service (RBS)
- Food Handler Certification ServSafe
Timeline
Shift Lead
Dodo Bird Donuts
01.2024 - 09.2025
Barista
Starbucks
08.2020 - 11.2021
High School -
Scripps Ranch High School
B.S. - Cognitive Science
UCSD