Microsoft Office
Sudan Pathmanathan Yoga
Bahrain,Manama
Summary
Goal-oriented Store Leader with a proven record of
success in exceeding sales and customer satisfaction
ratings. Manages and empowers employees to
deliver exceptional service and handle high-volume
workloads. Ambitious in driving revenue growth and
brand awareness.
Overview
11
11
years of professional experience
6
6
Languages
16
16
years of post-secondary education
Work History
Store Leader
Travelex Worldwide Money
Manama
02.2018 - Current
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modelling positive behaviors to team members.
- Elevated team performance with motivational approach and excellent training abilities.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Deliver store targets & Team KPIs in relation to P&L requirements.
- Drive product launches and promotions/campaigns
- Increased sales by 20%
- Undertake Company training within required timescales & train Team members.
- Capture and communicate local competitor insight.
- Handling of day to day queries of Sales Consultants and assisting & coaching them where possible
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
Support Trainer
Travelex Worldwide Money
Manama
11.2016 - 05.2018
- Delivered in-depth training to workers in Company policies and Procedures and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost store performance
- Taught new team members correct procedures for all areas of operations.
- Maintaining very high merchandising standards. Analyzing sales statistics and determining sales potential & inventory requirements.
- Trained and mentored 15 new personnel hired to fulfill various roles
Sales Consultant
Travelex Worldwide Money
Manama
05.2013 - 10.2016
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modelling positive working to team members.
- Elevated team performance with motivational approach and excellent training abilities.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Deliver store targets & Team KPIs concerning P&L requirements.
- Drive product launches and promotions/campaigns
- Undertake Company training within required timescales & train Team members.
- Capture and communicate local competitor insight.
- Handling of day to day queries of Sales Consultants and assisting & coaching them where possible
- Managed over 120 customer per day.
Sales Representative
Batelco
Manama
04.2012 - 04.2013
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Constantly developing existing sales processes which will generate sustainable growth. Responsible for developing own portfolio of customers.
- Working part of sales team to develop both new and existing markets. Involved in developing sales & pricing strategic
- Liaising with customers & dealer network to answer and resolve their queries.
- Increased sales by 10%
Education
Masters in Data Science By College De Paris - Data Science
Careerera
Singapore 10.2022 - Current
Post Graduate Program in Data Science - Data Science
Careerera
Singapore 11.2020 - 12.2021
Diploma In Information Technology - Technology Education
Sikkim Manipal University
Manama , Bahrain 05.2012 - 07.2013
High School Diploma -
Ibn Al Hytham Islamic School
Budaiya , Bahrain 04.1998 - 04.2012
Skills
Employee management
Microsoft applications proficiency
Organization
Cash register operation
Cultural Awareness
Planning and Coordination
Teambuilding
Microsoft office
Software
Python
Linux
Photoshop
Tableau
MySQL
Timeline
Masters in Data Science By College De Paris - Data Science
Careerera
10.2022 - Current
Post Graduate Program in Data Science - Data Science
Careerera
11.2020 - 12.2021
Store Leader
Travelex Worldwide Money
02.2018 - Current
Support Trainer
Travelex Worldwide Money
11.2016 - 05.2018
Sales Consultant
Travelex Worldwide Money
05.2013 - 10.2016
Diploma In Information Technology - Technology Education
Sikkim Manipal University
05.2012 - 07.2013
Sales Representative
Batelco
04.2012 - 04.2013
High School Diploma -
Ibn Al Hytham Islamic School
04.1998 - 04.2012