Sudeimy Vargas
The Bronx,NY
Summary
Focus on collaboration with leadership and employees to meet production, quality, and safety goals. Seven years of management supervision experience in a manufacturing environment.
Accomplished Store Manager specializing in cultivating customer relationships and maximizing sales performance. Demonstrated ability to streamline inventory control processes, resulting in reduced costs and increased profitability. Proven success in meeting ambitious budgets and driving overall business growth through targeted strategies. Committed to continuous improvement and elevating the customer experience within the retail sector.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
Bronx, NY
12.2023 - Current
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Identified financial needs of customers and presented appropriate product and service options.
- Examined checks for endorsements to verify legality of documents.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
Store Manager
PLS Financial Services
Bronx, NY
07.2016 - 11.2023
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Increased sales of target items by employing excellent upselling and communication skills
- Collected payments, updated accounts and notified customers of additional responsibilities
- Stayed on top of policy changes and promotions to better serve customers with current information.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
High School Diploma -
Morris Educational Campus
Bronx, NYSkills
- Training and development Serve customers
- Process payments Documentation
- Cash handling
- Bilingual Spanish- English
- Employee supervision and motivation
- Sales professional
- Financial administration
Timeline
Relationship Banker
Bank of America
12.2023 - Current
Store Manager
PLS Financial Services
07.2016 - 11.2023
High School Diploma -
Morris Educational Campus