Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sue Cox

Martinsville,IN

Summary

Dynamic and dedicated professional with extensive experience at Dairyland, excelling in customer service and cash handling. Proven track record of enhancing customer satisfaction and loyalty through effective issue resolution and product recommendations. Recognized for strong teamwork and attention to detail, consistently achieving sales targets while maintaining a clean and organized environment.

Overview

2018
2018
years of professional experience

Work History

Cashier

Dairyland
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Packer

Dicks Sporting Goo
Plainfield, IN
01.2006 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Cascade
Clayton, IN
05.1977

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Product restocking
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • Payment collection
  • Staff training
  • Refund handling
  • ID verification
  • Guest inquiries
  • Attention to detail
  • Inventory management
  • Currency counting
  • Decision making aptitude
  • Sales expertise
  • Retail merchandising
  • Product recommendations
  • Returns processing
  • Point of sale proficiency
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Payment posting
  • Regulatory compliance
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Sales transactions
  • Promotions and discounts
  • Checkout monitoring
  • Receipt handling
  • Hospitality and accommodation
  • Merchandise exchange
  • Transaction handling
  • Scanner operations
  • Dependability and reliability
  • Online orders preparation
  • Credit and cash transactions
  • Exchanges processing
  • Problem-solving
  • Honest and dependable

Timeline

Packer

Dicks Sporting Goo
01.2006 - 01.2018

Cashier

Dairyland

Cascade

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Sue Cox