Sue Crofts
Nephi,UT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic accounts manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSM,Store Manager. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
27
27
Emergency Technician
27
27
911 Dispatcher
Work History
Commercial Accounts Manager
Auto Zone
Springville, UT
07.2016 - 08.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
- Consulted with businesses to supply accurate product and service information.
Education
Associate of Applied Science -
Provo Trade Tech
Provo, UT05.1993
Skills
- PPE Compliance
- Teambuilding
- Attention to Detail
- [Type] Software Proficiency
- Multitasking Abilities
- Data Entry
- Excellent Communication
- Training and Development
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Decision-Making
- Dependable and Responsible
- Maintenance and Repair
- Active Listening
- Self-Motivated
- Organization and Time Management
- Teamwork and Collaboration
- Cultural Awareness
- Clerical Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Achieved by completing tasks with accuracy and efficiency.
- Achieved the award of excellence through effectively helping with store set up.
- Collaborated with team of 12 in the development of basic life skills.
- Documented and resolved tardiness which led to employee incentives.
- Resolved product issue through consumer testing.
Timeline
Commercial Accounts Manager
Auto Zone
07.2016 - 08.2019
Associate of Applied Science -
Provo Trade Tech