Sue Garthe
Comstock Park,Mi
Summary
Catastrophe adjuster with experience in customer service, claim adjusting, estimate writing, and mentoring and coaching. Able to multitask and prioritize responsibilities in a fast paced environment while still providing the best customer service.
Overview
15
15
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
04.2024 - Current
- Review estimates for accuracy and efficiency
- Member of Advisory and Engagement committees
- Conduct thorough investigations and assessments of property damage caused by catastrophes
- Prepared detailed reports, including damage estimates, photographs, and supporting documents, to accurately document claim
Catastrophe Adjuster
Farmers Insurance
09.2015 - 04.2024
- Conducted thorough investigations and assessments of property damage caused by catastrophes
- Prepared detailed reports, including damage estimates, photographs, and supporting documents, to accurately document claim files
- Collaborated with policyholders, contractors, and other parties involved to gather necessary information for claims processing
- Mentored and coached new hires
Inside Claims Representative
Farmers Insurance
11.2010 - 09.2015
- Delivered customer service virtually to lead customers through the claim process
- Investigated and adjusted claims, reviewed and completed estimates
- Handled property claims virtually throughout the country
- Mentored and coached new hires
Education
Bachelor of Science - Elementary Education
Ferris State University
Big Rapids, Mi01-2009
Skills
- Efficient in Xactimate
- Customer Service
- Mentoring and Coaching
- Project Initiatives
- Critical thinking
- Active listening
Timeline
Claims Adjuster
Progressive Insurance
04.2024 - Current
Catastrophe Adjuster
Farmers Insurance
09.2015 - 04.2024
Inside Claims Representative
Farmers Insurance
11.2010 - 09.2015
Bachelor of Science - Elementary Education
Ferris State University