Sue Leverich (Perhero)

Ensuring that Paddy Mac's total experience always exceeded the industry standards of excellence by being apart of the front line in customer service by greeting guests, making and delivering orders, et al.

Cultivated and directed the team to ensure the guests had an elevated experience. Set expectations for both FOH/BOH crew members to stay professional, communicate to maximize productivity, maintaining cleanliness in accordance with the laws, organization and food quality while providing accurate and speedy service with little to no waste.

Developed and implemented strategies to streamline the restaurants professionalism, performance and profitability.

Maintained operations by preparing policies and standard operating procedures aiming for consistent productivity and quality.

Maintained a clean and safe working environment; adhered to health and safety regulations.

Maintained patron satisfaction by monitoring, evaluating and auditing food and beverage service offerings.

Recruited, hired, trained and mentored staff to provide excellent customer service and uphold company policies.

Nurtured all staff towards excellent communication, problem solving and interpersonal skills.

Monitored FOH sales, expenses and inventory levels. Communicated with the staff on ordering supplies as needed.

Coordinated with fellow management to create employee schedules, manage labor costs and to continue to survey the demands of the restaurant.

Coordinated with tech support to maintain my knowledge of the Point of Sale, online and third party ordering.

Coordinated with Human Resources to maintain my knowledge of the rules and regulations pertaining to the employees to ensure compliance with the law.

Coordinated with the kitchen staff to ensure efficient food production and timely delivery of accurate orders.

Handled customer and staff complaints to resolve issues in a respectful and professional manner.

Completed necessary promotional, accountability and mandatory interviews, paperwork and meetings.

Accomplished company goals by accepting and awarding ownership for accomplishing new and different requests.

Collaborated with the marketing team to advertise for all public and community programs/events.

Stayed updated on industry trends and competitor activities.

Coordinated with management to launch new promotions and events.

Bakery department merchandiser:

packaged, labeled and stocked the sales floor.

Coordinated with vendors to execute the in store, on hand product promotions.

Maintained an organized, clean and safe working environment, adhering to health and safety regulations for myself and for my co workers.

Bakery department Head Baker:

followed company polices for making, prepping and baking the daily "par sheets" (periodic automatic Replacement in accordance with the corporate tracked sales expectations.

Maintained an organized, clean and safe working environment, adhering to health and safety regulations for myself and for my co workers.

Wine & Spirits Assistant Manager:

Coordinated with vendors to ensure a fully stocked department in accordance with the weekly sales expectations and weekly advertisements.

Coordinated with the vendors to execute the in store, on hand product promotions.

Coordinated with other departments to promote cross sales.

Coordinated with the pricing department to be in compliance with corporate policies regarding our price tags and signs.

Trained and mentored staff to provide excellent customer service and uphold company policies.

Maintained an organized, clean and safe working environment, adhering to health and safety regulations for myself and for my co workers.