Susan McBride
Livonia
Summary
Results-driven professional with extensive experience in personnel training and recruitment. Skilled in patient scheduling and insurance verification, utilizing strong communication and problem-solving abilities to improve operational efficiency. Focused on providing administrative support and maintaining compliance in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Chiropractic Assistant
Pure Chiropratice
Livonia
07.2022 - 01.2026
- Maintained and updated patient records in electronic health record system, ensuring accuracy and compliance.
- Greeted patients, verified insurance, and efficiently collected co-payments to streamline check-in process.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks including filing medical documents, answering phones, and responding to emails to support office operations.
Customer Happiness Expert
The Detroit Bus Company
Detroit
07.2019 - 03.2020
- Collaborated with clients to confirm accurate itineraries.
- Coordinated schedules for drivers and staff to ensure timely operations.
- Answered calls and routed inquiries to appropriate personnel.
- Facilitated employee orientation sessions to integrate new hires into the team.
- Reviewed pay sheets.
- Assisted in various warehouse tasks, including sanitizer production, during the Covid19 transition.
Personnel Training Coordinator
Sam's Club
Novi
09.1989 - 03.2019
- Identified staff vacancies and coordinated recruitment, interviewing, and selection processes for applicants.
- Plan and conduct new employee orientation to foster a positive attitude toward organizational objectives.
- Coordinated appointment schedules to facilitate meetings between applicants, supervisors, and managers.
- Serve as a link between management and employees by handling questions and interpreting company policies and helping resolve work-related problems.
- Delivered information to current and potential employees regarding policies, job duties, working conditions, wages, and promotion opportunities.
- Executed payroll functions, maintaining accurate timekeeping information and processing payroll submissions.
Education
Bachelor of Science - Business Administration
Eastern Michigan University
Ypsilanti, MI12.1993
Skills
- Patient scheduling
- Appointment coordination
- Insurance verification
- Administrative support
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
Timeline
Chiropractic Assistant
Pure Chiropratice
07.2022 - 01.2026
Customer Happiness Expert
The Detroit Bus Company
07.2019 - 03.2020
Personnel Training Coordinator
Sam's Club
09.1989 - 03.2019
Bachelor of Science - Business Administration
Eastern Michigan University