Sue Twilla
Patient Access Representative
Chicago,IL
Summary
Dynamic Patient Access Representative with proven expertise at Swedish Medical Group in optimizing patient registration and insurance verification processes. Skilled in EHR systems and client communication, I enhance data accuracy and streamline workflows, significantly improving patient experiences and operational efficiency. Committed to fostering seamless healthcare navigation and team collaboration.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
Swedish Nedical Group
- Facilitated patient check-in processes by accurately verifying insurance information and scheduling appointments efficiently.
- Assisted patients with navigating healthcare services, ensuring clear communication and understanding of necessary documentation.
- Managed patient records by updating information in the electronic health record system, enhancing data accuracy and compliance.
Patient Access Representative
Swedish Medical Group
09.2019 - 10.2025
Patient Access Representative
Sage Medical Group
03.1988 - 09.2019
- Facilitated patient registration and scheduling processes, enhancing the efficiency of the patient intake workflow.
- Managed insurance verification and eligibility checks, ensuring compliance with healthcare regulations and improving patient experience.
- Coordinated communication between patients and healthcare providers, fostering a seamless flow of information and enhancing service delivery.
- Assisted in the training of new staff members, contributing to improved operational knowledge and team performance.
Education
High School Diploma - Arts Education
Bloom Township
Chicago Heights, IL06.1974
Skills
Patient registration
Insurance verification
Appointment scheduling
EHR systems
Patient record management
Client communication
Data accuracy
Workflow optimization
Healthcare navigation
Timeline
Patient Access Representative
Swedish Medical Group
09.2019 - 10.2025
Patient Access Representative
Sage Medical Group
03.1988 - 09.2019
Patient Access Representative
Swedish Nedical Group
High School Diploma - Arts Education
Bloom Township