Sugeyris Gonzalez
houston,Texas
Summary
Dynamic Assistant Store Manager at Shoe Carnival with a proven track record in enhancing customer satisfaction and optimizing retail operations. Skilled in mentoring staff and analyzing sales data to drive performance improvements. Adept at problem-solving and relationship building, successfully implementing strategic displays that boosted sales and elevated the overall shopping experience.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Shoe Carnival
05.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Education
Yes Prep North Central
Houston, TX12-2029
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Time management
- Employee scheduling
- Mentoring and coaching
- Relationship building and management
- Flexible schedule
- Budgeting and cost control
- Relationship building
Certification
- Certified Employee of the month, Shoe Carnival - 3 months
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Store Manager
Shoe Carnival
05.2022 - Current
Education
Yes Prep North Central
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