Sujitra Gibson
Navarre,FL
Summary
Proven Cake Decorator with expertise in intricate sugar work and a flair for visual merchandising, I excelled at Just Think Cake by delivering custom-designed cakes that consistently exceeded customer expectations. My precise hand-eye coordination and exceptional customer service skills led to a significant increase in repeat business. Demonstrated mastery in food safety compliance ensures quality and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cake Decorator
Just Think Cake
Fort Walton Beach, FL
03.2024 - Current
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Bakery Clerk
Publix
Navarre, FL
12.2022 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Decorate birthday, wedding and other special occasion cakes
Waitress
Thai Delights
Destin, FL
07.2013 - 02.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Bakery Clerk
Sam's Club
Fort Walton Beach, FL
07.2019 - 11.2020
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Bakery Clerk
Belterra Casino Resort
Florence, IN
03.2013 - 05.2013
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Education
Business Administration And Management
Nakhon Ratchisima Rajabhat University
Nakhon Ratchisima, Thailand 01.2013
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Icing techniques
- Food Safety
- Food Safety Compliance
- Themed Cake Creation
- Expert Piping Techniques
- Icings and fondant
- Glazing and Icing application
- Food Production
- Wedding Cake Design
- Icing Preparation
- Airbrushing Techniques
- Design Techniques
- 3D Cake Sculpting
- Visual Merchandising
- Cake sculpting
- Baking machinery
- Advanced Fondant Skills
- Pastry Baking Proficiency
- Buttercream Mastery
- Chocolate tempering
- Intricate Sugar Work
Certification
Completed Sweets Cottage Academy's Modern Pastry Professional Program in 2022.
Completed Basic Latte Art Training hosted by Flit Cafe in 2021.
Timeline
Cake Decorator
Just Think Cake
03.2024 - Current
Bakery Clerk
Publix
12.2022 - Current
Bakery Clerk
Sam's Club
07.2019 - 11.2020
Waitress
Thai Delights
07.2013 - 02.2024
Bakery Clerk
Belterra Casino Resort
03.2013 - 05.2013
Business Administration And Management
Nakhon Ratchisima Rajabhat University