Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Open To Work

Sulay Melendez

Kissimmee,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Medical ReceptionistFront Desk Receptionist/Medical AssistantPatient Case ManagerMedical Front Office Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Kissimmee, FL
Open to relocation: Yes

Salary Range

$2/hr - $22/hr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k matchPaid sick leavePaid time offHealthcare benefits

Summary

Experienced Medical Receptionist with 10 years in diverse healthcare settings, skilled in EHR management, insurance verification, patient scheduling, and maintaining HIPAA compliance. Holds multiple certifications including Medical Billing and EHR Specialist. Adept at supporting clinical teams and delivering excellent patient service. Seeking roles as Medical Office Assistant, Medical Biller, or Front Desk Agent to further contribute to efficient healthcare operations.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

9
9
years of professional experience
4
4
Certification

Work History

Medical Receptionist

World of Pediatrics
Kissimmee, FL
03.2025 - Current
  • Greeted patients and visitors with a welcoming demeanor at the front desk.
  • Answered phones, directed calls, and took messages for staff and providers.
  • Assisted patients with completing necessary paperwork and forms for appointments.
  • Addressed patient inquiries and concerns regarding appointments, billing, and insurance.
  • Provided information about medical procedures and office policies to patients and families.
  • Scheduled, rescheduled, and canceled appointments using EHR systems.
  • Verified insurance information and eligibility for patient visits.
  • Maintained and updated patient records in electronic health record (EHR) systems.
  • Ensuring patient information was accurate and confidential at all times.
  • Collected patient payments and issued receipts for cash, check, and credit card transactions.
  • Managed billing inquiries and provided information about financial policies.
  • Reconciled daily cash collections and maintained organized records.
  • Coordinated with staff and healthcare providers to ensure smooth office operations.
  • Monitored and maintained the reception area for cleanliness and comfort.
  • Authorized to work in the US for any employer

Front Desk Receptionist/Medical Assistant

Family Care Physicians Group
Davenport, FL
08.2024 - 01.2025
  • Managed front desk operations, including scheduling appointments and greeting patients.
  • Verified patient insurance information and collected co-pays for services rendered.
  • Maintained accurate electronic medical records (EMR) by inputting patient data and updating medical histories.
  • Assisted physicians with procedures such as taking vital signs and preparing examination rooms.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Coordinated referrals to specialists and scheduled follow-up appointments as directed.
  • Managed inventory of office supplies and ensured availability of necessary forms.
  • Collaborated with billing department to ensure accurate coding for insurance reimbursement.
  • Performed administrative tasks such as filing paperwork and organizing medical records.
  • Trained new staff members in front desk procedures and HIPAA compliance guidelines.
  • Ensured compliance with infection control protocols by sanitizing surfaces between patient visits.
  • Supported physicians during examinations by helping as needed.
  • Contributed to the development of standardized operating procedures for front desk operations.
  • Managed a high volume of incoming calls while maintaining professionalism.
  • Demonstrated proficiency in using software for scheduling, records management, and insurance claims.
  • Assisted in the implementation of electronic medical records (EMR) system for improved efficiency.

Patient Case Manager

Patient Case Manager
Orlando, FL
01.2024 - 03.2024
  • Coordinated patient care plans to ensure continuity of services and optimal health outcomes.
  • Conducted comprehensive assessments to identify patient needs and develop tailored interventions.
  • Collaborated with multidisciplinary teams to facilitate effective communication and resource sharing.
  • Monitored patient progress and adjusted care plans based on evolving needs and feedback.
  • Streamlined case management processes, improving efficiency in service delivery and documentation accuracy.
  • Advocated for patients' rights and access to necessary medical resources within healthcare systems.
  • Conducted ongoing assessments of patients'' needs and progress, adjusting treatment plans accordingly to maximize results.
  • Collaborated with healthcare providers to ensure timely access to appropriate services for patients.
  • Reduced hospital readmissions by providing comprehensive discharge planning and follow-up care coordination.

Medical Front Office Specialist

Institute of Endocrinology of Diabetes, Health and Hormones Orlando
Kissimmee, FL
03.2023 - 11.2023
  • Delegated tasks to front desk staff while maintaining office support with administrative tasks.
  • Answered phone calls, emails, and in-person inquiries from patients and staff.
  • Communicated with patients to schedule optimal appointment times.
  • Gathered and tracked medical information from patients for accurate records.
  • Organized and input data into electronic health records and filed documents into charts.
  • Processed patients' health insurance and collected payments such as copays and deductibles.
  • Communicated with internal office team and providers to ensure patient needs were met.
  • Mentored new staff on correct procedures and compliance requirements.
  • Managed patient check-in and check-out procedures, appointments, and payments.
  • Handled a call volume of at least 80 and patient volume of 80 to 100 daily.
  • Always maintained HIPAA regulations and confidentiality.
  • Healthcare/Insurance Reimbursement Specialist (Worked from Home)
  • Talent Bridge
  • December 2022 to January 2023

Charles D Bisogno, D.O.
Kissimmee, FL
11.2021 - 04.2022
  • Completed check-in and check-out procedures, including verifying insurance and collecting copays.
  • Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
  • Helped patients with concerns by leveraging knowledge of medical and office procedures.
  • Scheduled appointments, lab tests and procedures for patients.
  • Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
  • Assisted clinicians with in-office procedures.
  • Knowledge of EMR System Perfect Care
  • Front Desk Medical Receptionist
  • Spine & Orthopedic Specialist of Central Florida
  • Winter Park, FL
  • January 2021 to March 2021

Front and Back Office Lead Medical Assistant

Premier Spine and Pain Management, LLC
Clifton, NJ
12.2019 - 08.2020
  • Greeted incoming guests and directed individuals to appropriate personnel.
  • Gathered information from patients, processed registration paperwork and collected payments.
  • Scheduled appointments and documented updates in scheduling software.
  • Insurance Verification for HMO, PIP Auto, Workers Comp
  • Knowledge of EMR System E Clinical Work
  • Traveling to Remote Offices (Clifton, Edison & Middletown)
  • Completed intakes, measuring vital signs and documenting symptoms. Updated and recorded patient medications and allergies in patient chart upon each visit.
  • Assisted clinicians with in-office procedures.
  • Documented information required for patients' specimens and tests completed.
  • Updated records in EHR system, carefully protecting patient information and verifying data.
  • Front and Back Office Medical Assistant
  • Little Silver Pediatrics & Family Medicine
  • Little Silver, NJ
  • July 2019 to September 2019

Education

Associate of Applied Science - Business Administration And Management

DeVry University

Vocational Tech - Medical Office Specialist (CMAA, CBCS, CEHR)

Valencia College
Orlando, FL
09-2022

Vocational Tech - Clinical Medical Assistant and Phlebotomy Technician

Advantage Career Institute Medical and Dental School
Eatontown, NJ
08-2017

High school diploma - undefined

Osceola High School
Kissimmee, FL
05-1998

Skills

  • FMedical office administration
  • ront desk operations
  • Mail management
  • Proficient in EClinical Works
  • Insurance claims
  • Patient callbacks
  • Petty cash management
  • Co-payment collection
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • Appointment management

Certification

  • CPR Certification
  • Certified Medical Assistant CCMA Certification
  • BLS Certification
  • Certified Phlebotomy Technician
  • Certified Person Ability
  • Certified Electronic Health Records Specialist September 2022 to September 2024
  • Medical Billing Certification September 2022 to September 2024

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Receptionist

World of Pediatrics
03.2025 - Current

Front Desk Receptionist/Medical Assistant

Family Care Physicians Group
08.2024 - 01.2025

Patient Case Manager

Patient Case Manager
01.2024 - 03.2024

Medical Front Office Specialist

Institute of Endocrinology of Diabetes, Health and Hormones Orlando
03.2023 - 11.2023

Charles D Bisogno, D.O.
11.2021 - 04.2022

Front and Back Office Lead Medical Assistant

Premier Spine and Pain Management, LLC
12.2019 - 08.2020

Vocational Tech - Medical Office Specialist (CMAA, CBCS, CEHR)

Valencia College

Vocational Tech - Clinical Medical Assistant and Phlebotomy Technician

Advantage Career Institute Medical and Dental School

High school diploma - undefined

Osceola High School

Associate of Applied Science - Business Administration And Management

DeVry University

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