SULAY ZAMBRANO
San Luis Obispo,CA
Summary
Conscientious Executive Housekeeping Manager experienced in managing housekeeping operations and enhancing guest satisfaction through high cleanliness standards. Achieved operational efficiency by implementing effective cleaning protocols, overseeing staff training, and managing inventory control. Focused on creating immaculate environments and fostering cohesive teams to drive continuous quality improvement.
Overview
10
10
years of professional experience
Work History
Dual Executive Housekeeping Manager
Residence Inn/ Spring Hill Suites
San Luis Obispo, CA
02.2025 - Current
- Directed daily operations of Housekeeping department by scheduling personnel, assigning tasks, and conducting training sessions to optimize service delivery.
- Directed staff members in cleaning procedures for guest rooms, lobbies, restaurants, bathrooms, meeting rooms and other public areas within the hotel premises.
- Inspected all rooms regularly to uphold established quality assurance standards.
- Responded to guest complaints promptly, leveraging customer service skills to enhance guest satisfaction.
- Collaborated with other departments such as Maintenance and Engineering to ensure hotel facilities are properly maintained and running efficiently.
- Managed budgeting activities related to labor costs, materials and supplies purchasing, linen replacement.
- Recruited qualified candidates for open positions within the Housekeeping department.
- Analyzed occupancy reports to determine staffing needs based on forecasted business levels.
Executive Housekeeping Manager
Quorum Hotels & Resorts
Pismo Beach, CA
07.2023 - 01.2025
- Provided feedback to staff on job performance reviews as well as corrective action when necessary.
- Organized and directed the daily operations of the Housekeeping department including scheduling personnel, assigning tasks, and conducting training sessions.
- Collaborated with other departments such as Maintenance and Engineering to ensure hotel facilities are properly maintained and running efficiently.
- Developed and implemented a cost-effective system for ordering, tracking and maintaining inventory of all housekeeping supplies.
- Performed administrative duties such as payroll processing and filing documents relating to the Housekeeping department.
- Managed budgeting activities related to labor costs, materials and supplies purchasing, linen replacement.
- Utilized customer service skills to respond to guest complaints in a timely manner.
- Ensured that all rooms were inspected on a regular basis according to established quality assurance standards.
- Analyzed occupancy reports to determine staffing needs based on forecasted business levels.
Executive Housekeeping Manager
The Wayfarer by Hilton
San Luis Obispo, CA
06.2021 - 07.2023
- Performed administrative duties such as payroll processing and filing documents relating to the Housekeeping department.
- Conducted monthly inspections of public areas in order to identify any potential hazards or maintenance issues that need attention.
- Provided feedback to staff on job performance reviews as well as corrective action when necessary.
- Analyzed occupancy reports to determine staffing needs based on forecasted business levels.
- Ensured that all rooms were inspected on a regular basis according to established quality assurance standards.
- Recruited qualified candidates for open positions within the Housekeeping department.
- Organized and directed the daily operations of the Housekeeping department including scheduling personnel, assigning tasks, and conducting training sessions.
Executive Housekeeper
Embassy Suites by Hilton
San Luis Obispo, CA
10.2019 - 06.2021
- Inspected hotel premises to ensure adherence to standards of cleanliness and maintenance.
- Conducted regular performance reviews with team members in order to identify training needs or address any issues that may arise.
- Coordinated with other departments to ensure a high level of customer service satisfaction.
- Trained housekeeping personnel in proper use of chemicals, cleaning techniques and safety regulations.
- Assisted with recruitment processes by conducting interviews and background checks.
- Maintained accurate records including daily logs, payroll information and inventory levels.
- Managed supply inventories in order to maintain adequate stock levels at all times.
Executive Housekeeper
Pacifica Hotels
San Luis Obispo, CA
05.2018 - 10.2019
- Monitored room attendants' productivity to ensure all assigned tasks were completed according to established standards.
- Planned work schedules for employees based on occupancy levels.
- Maintained accurate records including daily logs, payroll information and inventory levels.
- Trained housekeeping personnel in proper use of chemicals, cleaning techniques and safety regulations.
- Managed supply inventories in order to maintain adequate stock levels at all times.
- Organized special projects such as deep cleaning tasks or carpet shampooing.
- Assisted with recruitment processes by conducting interviews and background checks.
Housekeeping Supervisor
Allegretto Vineyard Resort
Paso Robles, CA
04.2016 - 05.2018
- Supervised team in daily cleaning of vacant and stay-over guest rooms, ensuring high standards of cleanliness.
- Performed regular inspections of guest rooms and public areas to ensure cleanliness.
- Created weekly schedules for housekeeping staff based on occupancy levels, optimizing workforce allocation.
- Trained new employees on departmental duties, enhancing team readiness and service quality.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
- Performed cleaning duties for guest rooms and public areas.
Education
High School Diploma -
Stella Maris
EcuadorSkills
- Inventory control
- Room inspection
- Housekeeping management
- Laundry operations
- Teamwork and collaboration
- Customer service
- Teamwork
- Multitasking
- Attention to detail
- Time management
- Organizational skills
- Excellent communication
- Team leadership
- Active listening
- Cost control
LANGUAGES
Spanish, Fluent, Born and raised in Ecuador, English, Advanced School
Timeline
Dual Executive Housekeeping Manager
Residence Inn/ Spring Hill Suites
02.2025 - Current
Executive Housekeeping Manager
Quorum Hotels & Resorts
07.2023 - 01.2025
Executive Housekeeping Manager
The Wayfarer by Hilton
06.2021 - 07.2023
Executive Housekeeper
Embassy Suites by Hilton
10.2019 - 06.2021
Executive Housekeeper
Pacifica Hotels
05.2018 - 10.2019
Housekeeping Supervisor
Allegretto Vineyard Resort
04.2016 - 05.2018
High School Diploma -
Stella Maris