Summary
Overview
Work History
Education
Skills
Timeline
Server

Suleima Ulloa Ponce

Glendale,AZ

Summary

Experienced and customer-focused restaurant professional with over nine years in the food service industry, including extensive work as a server in a variety of fast-paced dining environments and as the owner-operator of a successful small restaurant business. Proven track record of delivering exceptional guest service, managing high-volume operations, and leading teams to exceed performance goals. Skilled in front-of-house service, POS systems, staff training, and daily operational oversight. Passionate about creating memorable dining experiences and maintaining high standards of food quality, cleanliness, and hospitality.

Overview

8
8
years of professional experience

Work History

Owner

Lets Do Lunch
10.2023 - Current
  • Reestablished continuous inflow of business through guest-building relations and secured multiple monthly food catering contracts to our nearby offices.
  • Increased profitability by using cost-effective practices, reducing inventory, and restructuring contracts with our major vendors.
  • Created a menu that tailored to the trends and desires of our intended clientele to ensure profit margin.
  • Implemented a strategic training program to ensure all staff members and store run effectively.
  • Increased the influx of satisfactory guest reviews through various platforms.

Server

Biscuits Cafe
02.2023 - Current
  • Displayed enthusiasm and guest building relation tactics to streamline the return of multiple guests on weekly basis seeking to receive my service.
  • Obtain ample knowledge of the menu and its ingredients to quickly accommodate the guests whom may have dietary restrictions.
  • Increased alcohol sales with upselling techniques that resulted in recognition by the district managers as the most alcohol sales per general sales.
  • Efficiently and effectively serviced large section by using anticipation strategies.
  • Became a a lead server and was entrusted with tasks such as resolving guests complaints to ensure their return, filling out sales reports, and overseeing the day to day operations.

Server

Sunshine Breakfast Bar
03.2020 - 01.2022
  • Ensured a successful opening of a brand new restaurant through social media advertisement and satisfactory guest reviews.
  • Provided excellent hospitality during high volume and fast-paced peak hours resulting in recognition by the owners.
  • Created friendly work environment by maintaining a positive outlook, assisted new hires in all of their needs, and encouraging team work.
  • Guaranteed guest satisfaction by having clear communicative skills during rush hours and ensuring pleasant experience through offerings such as appetizers or drinks during their wait.

Server, Food Runner, Host

Biscuits Cafe
09.2018 - 01.2020
  • Greeted guests quickly and accurately estimated wait times for their seating.
  • Tasked with ensuring to-go orders were met with the same satisfaction guidelines as dine in orders.
  • Concisely communicated with the kitchen and servers as an expedite to reduce wait times for guests to receive meals efficiently.
  • Became the primary trainer for all three sectors of the restaurant.
  • Fulfilled various positions quickly and calmly during a single shift when needed which boosted teamwork morale.

Server

Sauce Pizza and Wine
03.2017 - 04.2018
  • Obtained vast knowledge of wine and its origins to guide our guests to one of their liking.
  • Sought opportunities to maintain busy even during downtimes by cleaning the dining room and advancing the following days tasks.
  • Processed in person and online orders correctly to reduce wastage.

Education

Bachelor of Science - Legal Studies

Arizona State University
Tempe, AZ
05-2023

Skills

  • Client engagement
  • Small business growth
  • Adaptable
  • Interpersonal communication
  • Market trend evaluation
  • Bilingual

Timeline

Owner

Lets Do Lunch
10.2023 - Current

Server

Biscuits Cafe
02.2023 - Current

Server

Sunshine Breakfast Bar
03.2020 - 01.2022

Server, Food Runner, Host

Biscuits Cafe
09.2018 - 01.2020

Server

Sauce Pizza and Wine
03.2017 - 04.2018

Bachelor of Science - Legal Studies

Arizona State University

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