Sulin Henninger
Northampton,PA
Summary
Dynamic customer service representative with a proven track record at Motion Industries, excelling in complaint resolution and account update. Demonstrating expertise in creating detailed database to enhance promotional sales while fostering positive customer service experiences through effective conflict mediation. Committed to delivering exceptional service and maintaining high standards in customer care.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Motion Industries
09.2019 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- assist with handling high volume of calls and emails and customer walk-ins on a daily basis.
Maintenance Inventory Coordinator
Freshpet, Inc
01.2018 - 09.2019
- Responsible for overseeing the preparation and processing of purchase orders to ensure the our maintenance technicians have the available parts on hand to assist them with their daily duties
- Assist with making recommendations for restocking inventory as needed
- Making sure all orders are filled properly
- Ability to work under pressure and in a timely manner
- Receiving: Inventory logging
- Label parts and making sure parts have been put away in designated location
Customer Service Representative
Kaman Industrial Technologies
01.2006 - 01.2018
- Able to identify industrial products related to bearings, mechanical and electrical, power transmission, automation & control, material handling and fluid power
- Strong communication skills - Working directly with customers
- Providing information about product and service questions while taking orders and entering in data base to customer satisfaction
- Problem analysis and problem solving - responding to customer complaints and assisting customer with any issues which may include returns
- Organization skills and customer service orientation - creating and keeping customer deadlines
- Decision making
- Problem solving
- Multitasking
- Strategic thinking
- Adaptability and ability to work under pressure
- Initiator
- Shipping and Receiving- inventory logging
- Documentation and filing
- Work orders
- Status assessment and scheduling truck shipments
Inventory Control Specialist
Circuit City Distribution Center
01.2000 - 01.2006
- In charge of managing product
- Resolved quantity discrepancies
- Make quantity reports
- Create request tickets as needed
- Used computer system to maintain a record of materials on premises
- Performed weekly cycle counts to ensure that all materials are accounted for
- Helped out in shipping dept
- When needed which included product picking as well as tote auditing
Education
General Education Development Certificate -
Commonwealth of Pennsylvania Department of Education
Allentown, PA01.2009
High School - undefined
Freedom High School
Bethlehem, PA01.1994
Skills
- Scheduling
- Complaint resolution
- Account updating
- Follow-up skills
- phone etiquette
- pleasant attitude
Timeline
Customer Service Representative
Motion Industries
09.2019 - Current
Maintenance Inventory Coordinator
Freshpet, Inc
01.2018 - 09.2019
Customer Service Representative
Kaman Industrial Technologies
01.2006 - 01.2018
Inventory Control Specialist
Circuit City Distribution Center
01.2000 - 01.2006
High School - undefined
Freedom High School
General Education Development Certificate -
Commonwealth of Pennsylvania Department of Education
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