Sullivan Burbach
Eau Claire,WI
Summary
Knowledgeable and dedicated in customer service with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with cutomers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Kwik Trip Inc.
Waunakee, WI
07.2022 - Current
- Helped many customers, every day, with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained a clean personal appearance and wore uniforms per company policy.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved customer satisfaction by addressing issues and fostering timely resolution for them.
Stocking Associate
Walmart
Beaver Dam, WI
09.2019 - 02.2021
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Columbus High School
Columbus, WI06.2021
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Safe Work Practices
Timeline
Customer Service Associate
Kwik Trip Inc.
07.2022 - Current
Stocking Associate
Walmart
09.2019 - 02.2021
High School Diploma -
Columbus High School
Similar Profiles
Zachary PearsonZachary Pearson
NA at Kwik Trip, Green Bay, KwikNA at Kwik Trip, Green Bay, Kwik
Joseph SahpenaisJoseph Sahpenais
Team Member at Kwik Trip Inc.Team Member at Kwik Trip Inc.
Carly PlamannCarly Plamann
Assistant Store Leader at Kwik Trip Inc.Assistant Store Leader at Kwik Trip Inc.
Tricia HoffmanTricia Hoffman
HIM Specialists at Mayo ClinicHIM Specialists at Mayo Clinic
Erin LudwikowskiErin Ludwikowski
Case Manager at Eau Claire County Department of Human ServicesCase Manager at Eau Claire County Department of Human Services