Sullivan Follin
Louisville,KY
Summary
My name is Sullivan Follin, I have just completed the Columbia University boot camp for UX/UI Design. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level UX Designer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Stoney River Steakhouse
01.2024 - Current
- Processed orders and sent to kitchen employees for preparation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for a local restaurant with social relevancy and intentionality
Bartender Shift Manager
Cob And Pen
01.2021 - 12.2023
- Reduced health risks and safety hazards by preparing beverage products consistently while, restocking items and sanitizing equipment to adhere to health department standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
UX/UI Design
Columbia University in The City of New York
New York, NY03.2024
Bachelor of Science - Business Administration
Florida Southern College
Lakeland, FL 05.2001 -
Skills
Team Player
Organizational Skills
Professional Demeanor
Goal Setting
Written Communication
Prototyping
User Research
Issue Resolution
Usability Testing
Wireframing
Journey Mapping
Time Management
Certification
UX/UI Design
Timeline
UX/UI Design
03-2024
Server
Stoney River Steakhouse
01.2024 - Current
Bartender Shift Manager
Cob And Pen
01.2021 - 12.2023
Bachelor of Science - Business Administration
Florida Southern College
05.2001 -
UX/UI Design
Columbia University in The City of New York