Sully Arce
Valley Stream,NY
Summary
Proven Manager at DMJ CLEANING SERVICES, adept in team leadership and complex problem-solving. Successfully enhanced customer satisfaction and resolved staff conflicts, ensuring high-quality service delivery. Skilled in cross-training employees, significantly boosting team performance. Demonstrates exceptional time management and communication abilities, focusing on impactful results.
Overview
5
5
years of professional experience
Work History
Manager
DMJ CLEANING SERVICES
New York, NY
08.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Elizabeth High School
New Jersey 07.2002
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish, English
Native or Bilingual
Timeline
Manager
DMJ CLEANING SERVICES
08.2019 - Current
Elizabeth High School