Sully Cadengo
Rockford,IL
Summary
Insurance professional with a background in client needs analysis, business development, and day-to-day operations. Experienced in building relationships, reviewing coverage plans, and providing options that align with business goals. Bilingual in Spanish and known for improving procedures, documentation, and customer service.
Overview
14
14
years of professional experience
Work History
Realtor, Growth Partner
Realty of America
Rockford, Illinois
07.2025 - Current
- Recruited, trained, and managed agents to provide strong customer service.
- Resolved day-to-day business issues to support efficient, successful operations.
- Planned promotional events to attract new customers and increase sales revenue.
- Advised clients on property listings, pricing, and market conditions.
- Negotiated purchase and lease terms with buyers, sellers, and landlords.
- Built client relationships through responsive service throughout transaction process.
- Supported investors with property acquisition, flips, project management, and property management.
- Assisted with scheduling and conducting office trainings for new agent development and retention.
- Attended national conference hosted by National Association of Real Estate Professionals and served as guest speaker as Rookie of Year '24, Top 100 Agent '24/'25, and Top 100 Midwest Agent.
Founding President
Rockford Regional Hispanic Chamber of Commerce
Rockford, IL
05.2021 - Current
- Built business partnerships through relationship building with community organizations and maintained organizational policies and standards.
- Prepared and submitted funding proposals for sponsorships, grants, and programs; reviewed major issues and provided recommendations to board using sound information.
- Reviewed client business needs and identified process improvement opportunities.
- Researched market conditions and identified potential business opportunities for chamber members.
- Coordinated outreach events with community partners and local organizations.
- Researched relevant information on target communities, including demographics and needs assessment data.
- Assisted with preparation of grant proposals, reports, and other documents related to community outreach activities.
President
New Era Interpreting Solutions Inc.
Rockford, IL
02.2019 - Current
- Analyze client business needs and assist in determining appropriate resources and strategies while administering day-to-day operations, including accounting, budget management, business development, performance metrics, and customer service.
Executive Assistant
Stateline Rental Properties/ Real Estate LLC
Rockford, Illinois
03.2022 - 02.2025
- Prepared standard HR reports and maintained organized, confidential employee files.
- Assisted with recruiting interviews and onboarding for new hires across departments.
- Applied HR policies to support compliance with company procedures and labor laws.
- Developed training materials to guide staff on policies, procedures, and workplace expectations.
- Inspected buildings and recorded maintenance and safety concerns.
- Supported residential property operations for landlord and tenant needs.
- Scheduled repairs with vendors and maintenance staff.
- Completed periodic property inspections to confirm compliance with safety regulations and tenant requirements.
- Reviewed leases, rental agreements, and other contract documents related to property management activities.
- Assisted with negotiation of purchase and lease terms for residential and commercial transactions.
- Prepared contracts, disclosures, and closing documents for brokerage files.
- Coordinated with lenders, attorneys, and escrow teams during closings.
- Promoted brokerage services through networking, referrals, and marketing efforts.
- Attracted new customers, guided clients, and identified purchasing needs to match relevant real estate investments.
COVID-19 Contact Tracer
Ogle County
Oregon, IL
06.2021 - 08.2021
- Completed data entry to facilitate case interviews, followed set protocol for contacting newly diagnosed COVID-19 case patients, and documented all contact attempts and timeframes.
- Explained the importance of contact tracing, used scripted templates to guide interviews, and furnished case patients with contact information and resource information to support their needs.
Agent
Shelter Insurance
Rockford, IL
11.2020 - 08.2021
- Generated new leads and identified potential clients by using successful direct marketing strategies, reviewed coverage plans and strategic initiatives, and analyzed customer needs to provide the best options and upsell products and services.
- Built and maintained relationships with peers and upper management to drive team success.
Medical Interpreter/Customer Service Representative
Crusader Community Health
Rockford, IL
10.2012 - 02.2019
- Facilitated communication between patients, medical providers, and staff in face-to-face and remote encounters, assisted patients with coordination of additional supportive services, and helped train and test language proficiency for new staff members.
- Assisted in the coordination of multiple health fair and community outreach events and collaborated with staff to maximize customer satisfaction, streamline procedures, and improve productivity.
Education
Business Consulting -
US Institute of Diplomacy And Human Rights
Washington, DC02.2021
FEMA IS-0100.C - Introduction To The Incident Command System
FEMA
06.2020
FEMA IS-0200.c - Basic Incident Command System For Initial Response
FEMA
06.2020
45hr Professional Medical Interpreter Training including HIPPA - Medical Interpreting and HIPPA in Healthcare
Heartland Alliance Cross Cultural Interpreting Svc
Chicago, IL2016
Skills
Boards and Commitees
Remedies Renewing Lives, Rockford, IL
Board member
June 2020- Present
ComED Community of the Future (CoF) Advisory Board, Rockford, IL
Member
February 2022- Present
Rockford SBDC Advisory Board
Board Member
October 2022-Present
Rockford Area Economic Development
Board Member
New appointment-beginning January 2023
Timeline
Realtor, Growth Partner
Realty of America
07.2025 - Current
Executive Assistant
Stateline Rental Properties/ Real Estate LLC
03.2022 - 02.2025
COVID-19 Contact Tracer
Ogle County
06.2021 - 08.2021
Founding President
Rockford Regional Hispanic Chamber of Commerce
05.2021 - Current
Agent
Shelter Insurance
11.2020 - 08.2021
President
New Era Interpreting Solutions Inc.
02.2019 - Current
Medical Interpreter/Customer Service Representative
Crusader Community Health
10.2012 - 02.2019
45hr Professional Medical Interpreter Training including HIPPA - Medical Interpreting and HIPPA in Healthcare
Heartland Alliance Cross Cultural Interpreting Svc
FEMA IS-0200.c - Basic Incident Command System For Initial Response
FEMA
FEMA IS-0100.C - Introduction To The Incident Command System
FEMA
Business Consulting -
US Institute of Diplomacy And Human Rights