Suly Maldonado
Irving
Summary
Dynamic leader with a proven track record at Wag Hotels, enhancing client satisfaction and team performance through effective problem-solving and strong leadership. Skilled in multitasking and customer relations, I have significantly improved service standards and operational efficiency.
Overview
3
3
years of professional experience
Work History
Client Service Supervisor
Wag Hotels
09.2023 - Current
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
- Implemented training programs for new hires, elevating team performance and client service standards.
- Conducted regular team meetings to discuss goals, progress updates, challenges faced, creating an environment where all voices were heard.
- Streamlined communication channels for improved efficiency and quicker issue resolution
- Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
- Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Shift Lead
Wag Hotels
06.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
Associate Of Science - Science
North Lake College
Irving, TX08.2021
Skills
- Strong leadership
- Customer relations
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Public speaking
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Client Service Supervisor
Wag Hotels
09.2023 - Current
Shift Lead
Wag Hotels
06.2022 - 09.2023
Associate Of Science - Science
North Lake College
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