Sumayya Asim
Edison,NJ
Summary
Punctual and highly motivated professional with over 1.5 years of experience in a dental hygiene clinic front desk setting. Skilled in patient communication, appointment scheduling, and administrative support within a healthcare environment. Passionate about teamwork, maintaining a welcoming atmosphere, and delivering excellent patient service while ensuring efficiency and confidentiality.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Middlesex County College
Edison, NJ
12.2024 - 04.2026
- Greeted and assisted visitors, providing exceptional customer service and creating a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for administrative staff, ensuring optimal time management.
- Processed incoming mail and packages, distributing items promptly to relevant personnel.
- Maintained organized reception area, enhancing professionalism and operational efficiency.
- Assisted with student inquiries regarding enrollment and campus resources, fostering positive relationships.
- Collaborated with team members to streamline front desk operations, improving workflow processes.
- Utilized office software for data entry and record-keeping, ensuring accuracy in documentation tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Associate of Science - Business Administration
Middlesex County College
Edison, NJ05.2026
High School Diploma -
DHACSS College For Women
Karachi, Pakistan08.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Front office management
- Sensitive information handling
- Work prioritization
- Initiative-taking
- Skilled in Ascend Academic and Dentrix
- Multi-line telephone systems
- Technical support
- Mail sorting
- Spreadsheet tracking
- Supply management
- Decision-making
- Record keeping
- Fluent in languages
- Package and mail receipt
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Native or Bilingual
Punjabi
Professional Working
Timeline
Front Desk Receptionist
Middlesex County College
12.2024 - 04.2026
Associate of Science - Business Administration
Middlesex County College
High School Diploma -
DHACSS College For Women