Sumei Zhang
Castro Valley,CA
Summary
Expertise in running the store for more than 20 years.
Reliable Store Supervisor with 20 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Overview
25
25
years of professional experience
Work History
Store Supervisor
Sugar Bowl Bakery & Cafe
05.2004 - 09.2023
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Professional to managed entire the store.
- Some based skill to fixed the cashier machine (POS).
- Professional to prepare the catering .
- Train new staff , inventory, receivable, payable .
New Accounts Officer
Gateway Bank
08.1998 - 06.2004
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained customer records and updated account information.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Greeted customers and delivered information about new account processes.
- Monitored accuracy of customer information in system.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Reconciled customer accounts and balanced daily transactions.
Education
High School Diploma -
Oakland High School
Oakland, CA06.1993
Skills
- Employee Training
- Bank and Safe Deposits
- Positive and Friendly
- Supply Ordering
- Employee Development
- Cash Handling and Reconciliation
Languages
Chinese (Cantonese)and(Mandarin)
Full Professional
Chinese (Mandarin)
Timeline
Store Supervisor
Sugar Bowl Bakery & Cafe
05.2004 - 09.2023
New Accounts Officer
Gateway Bank
08.1998 - 06.2004
High School Diploma -
Oakland High School
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